Manager, City Central and Activation

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Employment type: Full-time, 35 hours per week
Duration: Continuing
Remuneration: Level 8 from $127,351 plus 17% super
Location: UNSW Canberra, City Campus

Overview

This job is based in Australia.

About UNSW Canberra

University of New South Wales (UNSW) in Canberra has multiple locations in the Nation's Capital. UNSW Canberra distinguishes itself by its commitment to being thoughtful, practical, and purposeful in all endeavours, contributing to the University's impact and its recognition as a top 20 university globally and a member of Australia's Group of Eight.

At UNSW, we pride ourselves on a workplace where the best people come to do their best work.

Why Your Role Matters

Shape the identity and vibrancy of the UNSW Canberra City Precinct by providing strategic leadership for the City Central service point and coordinating with diverse teams to create an engaging environment for students, staff, industry partners, and the community. The role involves strategic development and operational management of City Central, ensuring concierge and front-line support services. The Manager will drive engagement programs to enhance the experience of all precinct users and supervise a team to foster a collaborative, high-performing environment.

Accountabilities

• Lead the delivery of the strategic direction of the precinct activation in close collaboration with the General Manager and Head of Student Life and Experience.
• Lead the design and delivery of an annual engagement plan.
• Measure and evaluate the impact of activation and engagement initiatives for stakeholders, industry engagement, and community relations.
• Overseeing the delivery of student and education support services on campus.
• Support student and precinct communications, ensuring brand compliance, relevance, and tailoring messages to local audiences.
• Cultivating and managing key partnerships with high-level stakeholders, including senior University officials, industry executives, and community leaders, to secure resources and support for precinct activation initiatives.
• Supervise the Administration support team.

Who You Are (Skills And Experience)

• A relevant tertiary degree with extensive management expertise and relevant experience or an equivalent level of knowledge gained through a combination of education, training and/or experience in a relevant discipline.
• Demonstrated experience in managing programs, or developing, reviewing, or evaluating significant policies, programs, or initiatives related to stakeholder engagement, student services and/or site activation.
• Demonstrated ability to supervise, influence, and guide staff, and foster collaboration across teams and programs.
• Proven ability to build and maintain relationships with high-level stakeholders, including senior management, industry leaders, and community representatives, to foster collaboration and support precinct activation and engagement goals.
• Ability to apply a thorough knowledge of University-wide policies, or the external environment (e.g., government legislation, guidelines and requirements), or diverse research and teaching activities, particularly as they relate to stakeholder engagement and community relations.

Benefits And Culture

UNSW is committed to helping staff balance work-life responsibilities, with access to high-quality services, facilities, and flexible work and leave arrangements.

• Additional three days leave during December festive period
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.

Eligibility

The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered. The University reserves the right not to proceed with any appointment.

How To Apply

Submit your application online before Wednesday 17 September 2025 at 11:30pm, including your CV and a 1–2-page cover letter addressing the required skills and experience outlined in the position description.

Get In Touch

For role-related queries please contact:

Luke Garner – General Manager, UNSW City Campus

For Recruitment Process Related Queries Please Contact

Holly Whale – Talent Acquisition Consultant

Applications cannot be accepted if sent directly to the contact listed.

For more information about UNSW Canberra: UNSW Canberra; Living in Canberra; UNSW equity, diversity and inclusion statements apply to applicants from diverse backgrounds.

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