Customer Service Officer

The Team:

There are four important themes for a successful appointment scheduling clerk including being the warm, friendly and welcoming face providing reception services, accuracy and attention to detail in data entry tasks, a strong work ethic and being part of a friendly and supportive team. Here in Outpatient Appointments we have built a culture around these attributes and the results are a cohesive, well supported and productive team.

The position of Outpatient – Customer Service Officer, Appointment Scheduling Clerk is instrumental in creating patient flow within the Outpatient Clinics. Your attention to detail in data entry tasks and professional communication with patients and within the team will be a hall mark of your success.

The Role:

Provide clerical support for the coordination and efficient operation of Outpatient reception areas.

Accurately collect manual and computerised patient information system data.

Perform duties in accordance with the policies and procedures relating to clinical, financial and administrative requirements for Outpatient HIMS.

You will need:

• High level communication skills with the ability to liaise effectively with all levels of professional staff within and outside the hospital, together with a proven ability to maintain confidentiality and communicate directly with patients in a tactful and diplomatic manner.
• Knowledge of patient information management systems, or the ability to quickly acquire this knowledge, together with clerical experience in a health care setting, and knowledge of medical terminology.
• High level of accuracy and attention to detail in the operation of computerised patient information systems.
  
  

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:

Permanent part time, day worker position, working 53.2 hours per fortnight, commencing as soon as possible.

• notwithstanding hours to be negotiated with the successful applicant.
  
  

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $66,049 to $70,993 per annum pro rata. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022
  
  

Salary Packaging:

You'll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates:

• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
  
  

More information about our Employee Benefits can be found here

Eligibility:

Successful applicants will be required to meet the essential criteria.

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Customer Service Officer - Appointment Scheduling Clerk Band 2 (word)
  
  

Application Guide:

• Department of Health - Applicant Guide (word)
  
  

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: John Stanfield

Position: Manager Outpatient Appointments & Theatre Bookings

Phone number: 03 6166 0014

Email address:john.stanfield@ths.tas.gov.au

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

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Tasmanian Health Careers | Tasmanian

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
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