Administration Operations Advisor

2 weeks ago

Melbourne, Victoria, Australia Global Retail Brands Australia Full time

Direct message the job poster from Global Retail Brands Australia

We are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. We are actively seeking a Administration & Retail Operations Advisor to join our team focusing on providing administrative support to all departments across our Support Office.

Reporting to the Customer Service Manager, the Administration & Retail Operations Advisor plays a critical role in supporting the smooth day-to-day operations of the business. This role focuses primarily on providing high-level administrative support across key retail functions, ensuring consistency, efficiency, and accuracy in operational execution across our store network.

Key responsibilities of the role will include but not be limited to:

  • Provide administrative support across store operations, including managing store-to-store transfers, inventory queries, and receipting processes
  • Coordinate logistics and courier bookings (TOLL) for store and Head Office deliveries, including meeting room and car park reservations
  • Support online operations by assisting with click & collect issues, returns authorisations (RAs), and processing online refunds
  • Manage consumables and showroom inventory, including stock control and replenishment
  • Process and track internal staff orders, inventory adjustments, and claims from regional managers
  • Liaise with relevant departments to follow up on advanced shipping notices (ASNs) and resolve operational issues

About you:

  • You bring 2+ years of administration and office support experience, with proven ability to manage high-volume workloads efficiently
  • You have a background in either reception or customer service, with strong communication and stakeholder management skills
  • You're highly organised, resilient, and excel at prioritising tasks in a fast-paced, dynamic environment.
  • Trusted and reliable, you handle sensitive and confidential information with the utmost discretion and professionalism.
  • Known for your efficiency and initiative, you take pride in delivering high-quality support that keeps operations running smoothly

This full-time position offers the opportunity for a passionate Administration & Retail Operations Advisor to join to join a fast-paced, highly dynamic customer service team This is a very exciting time to join the company as you will be part of a large, experienced and super-fun team, working 5 days in the office on St Kilda Road with access to lots of public transport, cafes near by and with dogs in the office – this is a role not to be missed

If this sounds like you, Apply Now

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionAdministrative and Customer Service
  • IndustriesRetail

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