Guest Services Advisor

4 days ago

Brisbane, Queensland, Australia NAB Full time

As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings, ensuring qualitative customer outcomes are realised. This position will be based at our 259 Queen Street, Brisbane City Office.

  • Provide an outstanding colleague and customer experience
  • Be an ambassador of the NAB brand and embody our customer obsessed values.
  • Apply your customer service passion in a professional environment within the Banking sector.

Our people are who make the difference for our customers through their interactions. Our customer mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role, you will join our Workplace Team that's doubling down Customer Obsession.

Each Day, You'll Go Above And Beyond To
  • Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
  • Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location, provide locker access, allocate temporary carparks on request.
  • Assist with building, parking and property access including event space bookings and set-up.
  • Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
  • Once proficient, cross-skill to be front of house and back of house capable.
  • Complete other role-specific tasks as directed.

We are looking for the best and brightest to deliver the best for the customers. You'll need:
  • Hospitality/customer service experience at minimum. Hotel/Concierge/Professional attendant experience and/or Certificate III in Hospitality would be highly regarded.
  • Professional verbal and written communication skills.
  • Ability to multi-task and prioritise tasks with operational awareness.
  • Able to demonstrate a common-sense approach to problem solving.
  • Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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