Revenue Operations Business Operations, Manager

Job Description

Zendesk is seeking a highly organized and collaborative project leader to drive key cross-functional initiatives within our Quote-to-Cash ecosystem. You will work closely with the US-based Business Operations team, translate business needs into technical requirements, and support GTM motions. Acting as a subject matter expert and trusted partner to the M&A team, you will help ensure seamless integration of acquisitions and efficient management of new SKU and requirement development. Your expertise and leadership will be critical to enabling scalable growth and supporting Zendesk's ongoing business transformation.

Key Responsibilities:

• Collaborate closely with the US-based Business Operations team and other cross-functional partners to drive strategic Quote-to-Cash initiatives and projects

• Lead and manage key cross-functional projects end-to-end, ensuring timely delivery, clear communication, and alignment with business objectives

• Leverage deep expertise in Quote-to-Cash systems and processes to represent these functions within various project teams, with an emphasis on supporting GTM motions

• Provide APAC RevOps with system & process support, enablement and change management

• Translate complex business requirements and use cases into detailed technical specifications to guide successful project execution and system enhancements.

• Balance long term solutions against immediate needs

• Serve as a primary liaison with the M&A team to facilitate efficient and timely operational integration of acquired companies, acting as a natural handoff point between teams

• Manage ongoing system testing and documentation for product launches, ensuring that all updates meet business requirements and quality standards

• Support the development and rollout of new SKUs and related business requirements by working closely with product, sales, and operational stakeholders

• Develop, maintain, and communicate project plans, roadmaps, and documentation to support transparency and ongoing alignment across teams

• Identify and implement initiatives to optimize operational processes, correlating enablement with key finance metrics

• Utilize project management tools to provide timely updates on internal projects, product releases, and roadmaps while managing program deliverables and scope for product migrations.

• Help maintain comprehensive documentation of system workflows, process improvements, and enablement requirements to support a deeper understanding of operational needs.

• Identify and implement continuous improvement initiatives to optimize operational processes

Required Qualifications:

• 7+ years in financial systems, specifically focusing on the quote-to-cash process, with corporate experience and/or a background in systems consulting.

• Bachelor's Degree in Finance, IT, Business Administration, or a related field.

• Strong proficiency in data querying and reporting tools with experience in financial reporting systems.

• Superb cross-functional experience and strong collaborative skills and the ability to work with all levels of management and across multiple and varied functional teams

• Ability to communicate complex scenarios and topics to team and supervisors in a clear, logical manner

• Ability to understand complex system architecture in which data flows between interconnected systems, managed by different teams

• Excellent verbal and written communication skills.

• Experience with system implementations and user acceptance testing and associated documentation

• Hands-on experience with Salesforce, CPQ, Zuora & Netsuite; ERP Experience a plus

• Strong knowledge of G-Suite applications

• Understand business transformation, change management and execute plans for growth

• Ability to thrive in a dynamic, fast-paced environment where adaptability is crucial.

• A confident leader who can represent and advocate for Global RevOps in cross-functional forums

• Experience working with remote and global teams, demonstrating the ability to learn and influence in a virtual environment

• Strong facilitation abilities to guide discussions and drive outcomes.

• Excellent organizational skills to balance multiple projects and meet tight deadlines in a fast-paced environment

• Quick learner of new technologies, comfortable with reporting and analyzing data.

#LI-ML12

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.