Program Manager

Endava Sydney, New South Wales, Australia

Company Description
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description
As a Program Manager, you will report into a senior stakeholder at Endava and orchestrate planning and execution across multiple delivery streams (Core, Support Tooling, Tech Ops, and Business Ops). You will play a critical role in ensuring governance, operational performance, documentation, and commercial protection. While the senior stakeholder focuses on client partnership and executive engagement, you will make sure the Program runs with structure and discipline — providing the governance backbone that enables delivery success at scale. You'll be responsible for risk management, documentation, and financial tracking, and for ensuring all Program decisions and obligations are captured and auditable. You will also prepare executive-level reporting packs and step into governance forums when required. Travel to Singapore is required for this role.

Responsibilities

• Governance, Risk, and Financial Accountability
  • Manage appropriate governance models to maintain transparency, mitigate risk, and support informed decision-making.
  • Maintain a contractual obligations matrix and oversee governance compliance.
  • Manage and track financial performance across the account — including budgets, forecasts, invoicing and collections status, and profitability targets, with focus on fixed-price contracts.
  • Oversee team performance, delivery quality, and operational governance to ensure delivery meets agreed standards.
  • Balance client needs with internal delivery sustainability and commercial goals.
  • Ensure approvals, contracts, and obligations are tracked and audit-ready.
  • Produce Program-level dashboards, reporting packs, and governance papers for senior stakeholders.
• End-to-End Delivery Oversight
  • Ensure all projects and programs are delivered on time, within budget, and to a high standard.
  • Support Program setup activities including Discovery, project brief, kick-off, and high-level roadmap definition.
  • Lead multi-disciplinary teams through the entire software delivery lifecycle — from discovery and planning through to implementation and post-release support.
  • Monitor portfolio health, risks, and resource alignment to ensure delivery success.
  • Manage Program Release/Deployment checklists and apply quality standard checklists to ensure readiness and consistency.
• Client Engagement and Relationship Management
  • Act as the senior point of contact for clients, building trusted relationships at C-level.
  • Lead account planning and strategic conversations to align Endava's capabilities with client goals.
  • Manage sensitive and contentious discussions, including scope change and governance challenges.
  • Act as a conduit between joint venture partners, financial institutions, regulators, and Endava's delivery teams.
• Leadership and Team Management
  • Prepare executive communications, governance forums, and steering committee packs with senior Endava leadership.
  • Represent the Program in internal and client-facing governance sessions.
  • Coordinate multiple delivery streams, ensuring alignment to Program objectives.
  • Provide guidance to project managers and delivery leads, ensuring effective execution and collaboration.
  • Monitor delivery health across streams and intervene where necessary.
  • Drive alignment of delivery approaches, Agile practices, and reporting standards across streams.
  • Manage resourcing, capacity planning, and interdependencies across delivery teams.
  • Act as a key escalation point for delivery issues across program streams.
• Agile and Process Excellence
  • Promote Agile delivery principles and modern delivery practices across engagements.
  • Encourage continuous improvement, learning, and innovation within teams.

Qualifications

• Experience: 10+ years in delivery leadership, consulting, or account management within technology or digital services.
• Senior Stakeholder Influence: Proven ability to engage, influence, and build trust with C-level executives in complex, regulated environments.
• Delivery Ownership: Track record of leading end-to-end delivery of bespoke, custom-built digital solutions.
• Commercial Acumen: Strong experience managing budgets, forecasts, profitability, and commercial negotiations.
• Industry Background: Payments or financial services preferred; other regulated industries also valuable.
• Governance & Risk Management: Experience navigating joint governance structures and managing escalations around scope, contracts, and delivery risk.
• Agile Capability: Proficiency in Agile frameworks and scaled delivery approaches.
• Cultural Awareness: Experience in cross-cultural contexts, ideally in Asia.
• Work Authorisation: Travel to Singapore is required; ability to travel or relocate to Singapore may be necessary.

Soft Skills

• Composure under pressure, strong problem-solving, and clear decision-making.
• Collaborative leadership with empowerment and shared success.
• Detail-oriented, process-driven with strong organizational skills.
• Ability to manage multiple workstreams and provide structured guidance.

Additional Information

At Endava, we're committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered. We welcome applications from people of all backgrounds, experiences, and perspectives. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

Seniority level
Mid-Senior level

Employment type
Full-time

Job function
Project Management and Information Technology

Industries
IT Services and IT Consulting