Executive Officer, Office of the University Secretary and Academic Registrar

Executive Officer, Office of the University Secretary and Academic Registrar

• Manage complex and technical student related matters within a dynamic and fast-paced environment providing high-level advice to stakeholders and group leadership
• Full-time, Continuing position
• $135,978 - $145,693 + 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus, and hybrid ways of working

The Executive Officer facilitates a critical role within the University Secretariat and Academic Registrar's Group (USARG) working closely with and providing high-level advice informed by subject matter expertise to the Deputy Academic Registrar and Director (DARD), and the University Secretary and Academic Registrar (USAR).

The position is responsible for case managing and remediating National Student Ombudsman complaints, and complex, sensitive and high-risk student matters referred to the USARG; establishing and managing strategic relationships with stakeholders internal and external to the University; managing the Office of the University Secretary and Academic Registrar and leading a small team to facilitate stakeholder requests; and representing the DARD and USAR at meetings and University forums, as well as managing assigned matters on their behalf.

Key to your success in the role will be your aptitude for critical inquiry, attention to detail, drive to achieve high-quality outcomes, and passion for building and managing strong stakeholder relationships. You will have a collaborative working style, be organised and efficient, and adopt a structured, process and outcomes focused approach to issue resolution. You will also be comfortable working with ambiguity and limited direction, be able to appropriately use initiative, rise to a challenge, think strategically, and will possess a leadership style that enables you to guide, negotiate and effectively influence others to achieve objectives.

You will have extensive experience in providing authoritative, fit for purpose advice for executive level decision making, and will have strong analytical, interpersonal and organisational skills to address complex issues. Your advanced communication skills, combined with exemplary professionalism, tact, discretion and diplomacy will assist in effectively influencing and negotiating at senior levels to achieve desired outcomes. Furthermore, you will have significant complaints end-to-end case management experience, and demonstrated experience in applying reasoning and exercising sound judgment, informed by an understanding of relevant legislative and policy frameworks. Experience within the tertiary sector would be highly regarded.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

The Office of the Vice-Chancellor (OVC) Portfolio supports the Vice-Chancellor and President in all aspects of their work, and provides specialist strategic advice on, and has oversight of, enterprise governance, compliance, policy, regulatory, and student lifecycle functions, activities and services.

The OVC Portfolio comprises two groups: the Executive Office, and the University Secretariat and Academic Registrar's Group (USARG).

The Executive Office provides strategic, executive, and advisory support to the Vice-Chancellor, and facilitates their engagement with a diverse range of stakeholders including the university community, industry, external partners, as well as the executive and other stakeholders. The Executive Office sets and advises on the "rhythm of the business" to support the flow of ideas and actions across the University, and oversees executive operations including provision of advice and secretariat support for the University Executive Committee. The Executive Office also supports the Vice-Chancellor's strategic work program to ensure longitudinal alignment with RMIT's Mission, Vision, Strategy, and Values.

The USARG is responsible for a range of governance, compliance, regulatory, and student lifecycle activities from enrolment though to graduation. The USARG operating environment is highly complex in view of more than 99,000 student enrolments across the University in both vocational and higher education programs at campuses in Melbourne, Europe and Vietnam, as well as at several offshore locations in conjunction with educational and industry partners. The USARG has a staff establishment of around 145 EFT across Australia and Vietnam, and an operating budget in excess of $20 million.

Core University services provided by the USARG include: Academic Governance and Systems: government reporting, systems operations, academic and admissions governance; invigilated assessment (accreditation compliance); Enrolment and Student Records: student financials governance, student records, enrolment compliance and records, student visa and identity compliance, and global student records; Completions and Graduations: program completions and graduation ceremonies; University Secretariat: Council Committees and controlled entities; Education Regulation, Compliance and Assurance: regulatory compliance and assurance; Office of the University Secretary and Academic Registrar: complex and high risk student matters, external review and stakeholder requests, privacy and freedom of information, compliance, central policy, and contract services.

To apply: Please visit the Apply link at the top of this page to submit your CV and covering letter addressing your suitability for this position.

For further information about this position, please see the Position Description hyperlinked below or contact Guy Toogood, Senior Talent Acquisition Advisor at guy.toogood@rmit.edu.au.

Position Description - Executive Officer, Office of the University Secretary and Academic Registrar

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Applications Close: 28 Sept 2025 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers

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