Systems Administrator

3 days ago

Sydney, New South Wales, Australia Calleo Australia Full time

Sydney Location
Federal Government
Australian Citizen

Job Details

The federalgovernment is looking for a dynamic Systems Administrator with experience incomplex and fragmented windows operating environments, excellent communication skills, be customer-focused and have a problem-solving mindset.

Responsibilities

  • Provide frontline support to NMI staff for desktop hardware, software and peripheral devices.
  • Install, configure and maintain desktop software applications used within the NMI and collaborate with business area to ensure compatibility and compliance with relevant accreditation.
  • Undertake queue management through the department's service management tool, raising and resolving incidents and service requests.
  • Create and maintain Standard Operating Procedures for common desktop practices and solutions.
  • Perform routine maintenance on desktop hardware, including upgrades and replacements.
  • Maintain an asset register and perform regular audits.
  • Work in close communication with other CIO Division teams.
  • Managing complaints and urgent escalations for ICT issues.
  • Planning, scheduling and coordination of Desktop/ICT Project Operations and Service Delivery activities.
  • Identify opportunities for process improvement, automation, and efficiency gains within the desktop support function.
  • Coordinate hardware repairs and warranty services with vendors and service providers.
  • Collaborate with IT teams and stakeholders to resolve complex technical issues, implement IT projects.

Sydney Location
Federal Government
Australian Citizen

Job Details

The federalgovernment is looking for a dynamic Systems Administrator with experience incomplex and fragmented windows operating environments, excellent communication skills, be customer-focused and have a problem-solving mindset.

Responsibilities

  • Provide frontline support to NMI staff for desktop hardware, software and peripheral devices.
  • Install, configure and maintain desktop software applications used within the NMI and collaborate with business area to ensure compatibility and compliance with relevant accreditation.
  • Undertake queue management through the department's service management tool, raising and resolving incidents and service requests.
  • Create and maintain Standard Operating Procedures for common desktop practices and solutions.
  • Perform routine maintenance on desktop hardware, including upgrades and replacements.
  • Maintain an asset register and perform regular audits.
  • Work in close communication with other CIO Division teams.
  • Managing complaints and urgent escalations for ICT issues.
  • Planning, scheduling and coordination of Desktop/ICT Project Operations and Service Delivery activities.
  • Identify opportunities for process improvement, automation, and efficiency gains within the desktop support function.
  • Coordinate hardware repairs and warranty services with vendors and service providers.
  • Collaborate with IT teams and stakeholders to resolve complex technical issues, implement IT projects.
Requirements
  • A demonstrated understanding of various legacy windows operating systems (Win7, XP)
  • A demonstrated understanding of Active Directory, SCCM, Desktop PC configuration and IP configuration.
  • Proficiency in troubleshooting legacy hardware and software issues.
  • Excellent interpersonal and customer service skills
  • Demonstrated problem solving skills with the ability to analyse and resolve complex issues
  • Good documentation practices to record and track support issues and solutions
  • Excellent communication skills
  • The ability to work well in a team environment
  • The ability to travel interstate
Due to the nature of the role, the candidate must be Australian Citizen with Baseline clearance or have the ability to obtain it. The candidates with security clearance are encouraged to apply.

How to apply

Apply directly or for more information on this role, please email Zainab at zainab.afzaal@calleo.com.au

And to stay up to date on other opportunities, visit our website or follow us on LinkedIn.

Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
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