Senior Manager Investigations

2 days ago

Melbourne, Victoria, Australia Ambulance Victoria Full time
Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Senior Manager, Investigations to lead a team of workplace investigators within AV's Professional Standards & Behaviours Department (Professional Standards).

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn North in line with our hybrid working model.

About The Role

Reporting to the Director, Professional Standards, responsibilities of this position include, but are not limited to:
  • Overseeing and providing expert advice to team members on initial assessments to determine whether to investigate complaints of inappropriate workplace behaviour
  • Overseeing and managing Professional Standards' portfolio of employee investigations in accordance with AV's Enterprise Agreements, ensuring that investigations are conducted in a person-centred, trauma informed, timely, transparent and impartial manner
  • Continuous development and improvement of investigative processes, practices and frameworks to ensure that investigations are being conducted in a timely manner and meet industry best practice standards
  • Coaching and mentoring investigation team members in the conduct of best practice investigations, and ongoing professional development of team members
  • Providing guidance and advice on misconduct matters to Professional Standards and AV stakeholders more broadly
  • Providing advice to Professional Standards in relation to notifications to external bodies (e.g.) IBAC, Ahpra, WorkSafe, Victoria Police where required, and engaging and working with external investigators on an as needs basis
  • Working within Professional Standards' senior leadership team to continuously develop and implement AV's strategic plan

About You

To be considered for this position, you will possess qualifications in Law, Human Resources, or equivalent. You will also have extensive relevant experience, or an equivalent combination of training and high-level relevant experience. Other requirements include:
  • Extensive relevant experience in the management, leadership and resolution of misconduct matters within a large and complex organisation
  • Strong leadership, stakeholder management and influencing skills
  • Highly developed written skills
  • Significant experience conducting complex, sensitive, person centred, trauma informed workplace investigations, with a sound ability to interpret relevant policy, procedures, guidelines and legislation

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website

How To Apply

Your application is an integral part of the selection process and should include:
  • Cover letter outlining your experience and interest in the position
  • Current resume

Applications must be submitted by 11.59pm AEST on Friday 12 September 2025. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.

For further information, please refer to 'Applying for a position with Ambulance Victoria'. For any further queries please contact recruitment via or

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.
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