Vet Expert

4 days ago

Sydney, New South Wales, Australia Lyka Full time
Overview

Vet Expert (Customer Care) – full-time or part-time. Position supports Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team.

Lyka is an Australian founded pet wellness company focused on nutrition and preventive care for pets, with a mission to empower pet parents to take control over their pet's wellbeing.

Responsibilities
  • Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
  • Maintain Customer Care knowledge base around product, nutrition and health topics
  • Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
  • Collaborate cross-functionally with other departments on health and nutrition topics
  • Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
Requirements
  • Doctor of Veterinary Medicine (DVM) degree or equivalent
  • 2+ years of veterinary experience
  • Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
  • Well-versed verbal and written communication skills with strong English and grammar
  • Proficient in using a computer, touch typing and able to learn new tools / systems
  • Organised with high attention to detail
  • Willingness to learn new topics, such as dog nutrition and wellness
  • Resilient, high sense of ownership and comfortable with a fast paced environment
  • Must love pets
Benefits
  • Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
  • Growth and Development – Lyka provides an annual L&D budget for personal development
  • Sustainability-focused company culture; Australia's only carbon-negative and plastic-negative pet company
  • Be part of a diverse top talent team
  • Hybrid working – 3 days per week in office; pet-friendly offices in Sydney and Melbourne
  • Up to 18 weeks of paid parental leave top-up
  • Wellbeing tools and resources for mental and physical health

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