Customer Success Manager

At Wellio, we help schools put wellbeing at the heart of learning. We believe deteriorating youth mental health is one of the most important problems in the world to tackle right now, and we're looking for people to join us on that journey.

Schools are stepping up to tackle this crisis head-on, putting wellbeing lessons into their timetables and making student mental health a priority. But here's the challenge: teachers trained in Maths, English, and History (not wellbeing) often find themselves stretched outside of their comfort zone and their capacity. Meanwhile, schools are trying to hand-craft their own systems to triage students, spot who's struggling, and deliver tailored interventions. They're prioritising wellbeing but struggling to solve it with staff who are new to these problems and complex systems that each school has had to build from scratch.

To solve these problems, we're creating the world's first Wellbeing Management System (WMS): a platform that packages the world's best approaches to student wellbeing and makes them simple to teach, measure, and improve across the full spectrum of care. It shouldn't matter which school you attend - you should get access to the best tools and support to change outcomes.

Today, Wellio already powers programs in over 400 schools across 15 countries, and we're growing fast.

We're now looking for a Customer Success Manager to join our growing Australian-based Customer Success team: driving impact with and taking great care of our schools across Australia and other emerging markets across the Southern Hemisphere.

Your mission: make sure teachers, school leaders, parents, and students love the wellbeing programs they run with Wellio.

This is a hands-on, people-focused role where no two days look the same. One day you'll be coaching teachers on how to use our platform, the next you'll be mapping a school's wellbeing strategy with its leadership team. You'll be the trusted partner schools turn to – part problem solver, part cheerleader, and part strategist.

• Build strong relationships with school leaders and teachers – becoming a valued extension of their own wellbeing team. This means a lot of your time is spent in communication: whether that's on the phone, emailing or on Teams.
  
• Drive engagement by using Hubspot and our own platform's data to spot key moments in a school's journey and step in with the right support.
  
• Grow and retain schools by helping them expand Wellio into new areas and leading renewal and revenue growth conversations.
  
• Collaborate with our team to improve processes, share customer insights, and help shape new product features.
  
• Stay in the know on education and policy changes so you can keep schools ahead of the curve.
  

• Changing outcomes for young people's wellbeing, education and future really matters to you.
  
• You bring 1-3 years experience in SaaS customer success and are no stranger to leveraging data to prioritise your workload.
  
• You're excited about the autonomous and dynamic nature of work in a fast-growing start-up.
  
• You're a natural people person who loves building relationships and solving problems.
  
• You're curious, proactive, and thrive when you're learning and creating better ways of doing things.
  
• You find satisfaction in working hard towards a shared goal, and willingly own your part in reaching that goal.
  

• Play a key role in one of Australia's fastest-growing EdTechs.
  
• A flexible, hybrid work environment that fits your lifestyle. Open to applicants across both Melbourne and Sydney metro areas.
  
• A buzzing HQ at The Commons, Cremorne, one of Melbourne's best workspaces.
  
• Bi-annual company retreats – here in Melbourne and abroad.
  
• Competitive salary (with attractive OTE commission applied on top), plus the chance to do work that really matters.
  

If you're excited about helping schools transform wellbeing education, we'd love to hear from you.

PS: don't worry if you don't tick every box – we're more interested in people with passion and potential than perfect CVs.