Extra Care Scheme Manager

Role: Extra Care Scheme Manager

Reporting to: Registered Manager

Contract Type: Permanent Full Time

Salary: £28,000 per annum

The Extra Care Scheme Manager is responsible for the on-site care and support services delivered within the scheme 24 hours per day. The Extra Care Scheme Manager is responsible for effectively leading, managing, and supporting a team of senior care workers and support staff to deliver reliable and responsive person-centered care and support to residents. You will promote the independence, security, and wellbeing of residents, working in partnership with the on-site Housing Provider team as well as the Local Authority and third sector organisations involved in supporting the residents. You will have responsibility for the day-to-day management of the scheme while continually developing and improving on-site services to meet the needs of the residents, ensuring quality standards are adhered to in line with regulatory, company, and contractual requirements.

Key Responsibilities:

1. Manage the overall setting.
2. Ensure robust, person-centered care plans are in place, allowing staff to deliver agreed outcomes.
3. Maintain regular liaison with social workers, social services, commissioners, health authorities, District Nurses, voluntary organizations, and other professionals involved in the integration of the service.
4. Responsible for the budget management of your own profit and loss report.
5. Lead investigations into complaints, safeguarding concerns, or incidents, ensuring responses adhere to service level agreements (SLA).
6. Manage, support, and develop staff through care coaching, inductions, training, personal development reviews, and mentoring.
7. Produce, monitor, review, and report KPI's in line with company and local authority contractual requirements.
8. Attend allocation/panel meetings with the Housing Manager, make recommendations, and offer placements to potential residents, ensuring a balanced community of care and support needs.
9. Take responsibility for the Business Continuity Plan, working with the Housing Provider on Fire Evacuation and Emergency planning.
10. Collaborate with the Housing Provider to ensure the provision of a wide range of activities, encouraging participation.
11. Liaise with health services for administering, recording, and supervising medication according to policies and procedures.
12. Provide direct care and support to residents in emergencies where appropriate.
13. Work closely with relevant stakeholders, including professionals, care workers, families, and advocates involved in providing residents' care and support.
14. Attend supervision, staff, and team meetings, and training sessions as required, which may be off-site.

Qualifications and Experience:

• Understanding the needs of older people and the purpose of Extra Care Housing.
• Knowledge of best practices and innovation in an Extra Care Scheme setting. Knowledge of supervising medication.
• Successful leadership experience in care and support services.
• Ability to produce accurate reports and meet deadlines in line with contractual and regulatory obligations.
• Ability to lead a diverse team working shift patterns, maintaining accurate and safe staffing levels as per contractual and company standards.

Desirable:

• Experience in planning staff rotas using rostering systems.
• Previous experience managing onsite care and support within an Extra Care setting.

What it's like to be part of the Cera Team?

Our team comprises academics, innovators, start-up accelerators, and care experts, all united by a vision to improve care through technology and excellence in service delivery.

Join a purpose-driven company at a pivotal moment of transformation. Play a key role in Cera's evolution and make a meaningful impact now and in the future.

We champion diversity, inclusion, and well-being to foster a workplace where everyone values themselves and feels proud of who they are. We believe in a world where you can explore and express yourself freely, regardless of background, gender, or disability. We encourage applications from all cultural and gender backgrounds, women, and people with disabilities.