Principal Product Designer, Merchants

4 days ago

Melbourne, Victoria, Australia National Australia Bank Full time
  • Shape the future of payment experiences for merchant businesses across a range of industries, as part of the Business Banking Experience team within NAB Design.
  • Shape key customer experiences by exploring conceptual designs, competitive landscapes, and market opportunities to achieve product market fit.
  • Work closely with product, engineering and marketing leadership to help define future value propositions and create desirable experiences that achieve product-market fit.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Principal Product Designer, Merchant Services you will join the Business Banking Design team that's doubling down on winning together.

Each day, you'll go above and beyond to:

  • Conduct user/customer research and gather user feedback to inform design decisions
  • Create prototypes to communicate, test and validate design concepts. Use feedback to refine designs and improve usability.
  • Apply the principles of inclusive design to create products and services that are accessible by everyone.
  • Contribute to, use and evolve the nab design system to maintain consistency and efficiency for nab digital assets.
  • Communicate, present and visualise design insights, ideas and concepts to stakeholders and partners, providing user centred insights to support design decisions.
  • Act as a coach to more junior team members, providing guidance, sharing best practice and helping to advance their skills.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Senior – lead level of experience working as a product designer or UX/UI designer
  • Experience within a finance or service industries
  • Demonstrated ability to partner and successfully work with multiple disciplines and complex teams and demonstrate the value of design
  • Excellent working knowledge of the design process, experience design methodologies and principles
  • Demonstrated strong experience working in Agile, using agile tools & methods
  • Strong ability to independently perform the essential capabilities required in this role
  • Proven experience setting and using design processes and tools to digitise experiences
  • Extensive experience in visual design and user interactions

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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