Technical Sales Specialist

Date Posted: 2025-07-27

Country: Australia

Location: LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia

At Otis, it's our people who make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Role: Technical Sales Specialist - Engineering. This role supports OTIS sales and operations by delivering tailored project solutions. You will provide expert sales support through technical analysis, lift design applications, and vendor coordination. You will be responsible for managing and designing customer group orders, advising on engineering best practices, and ensuring seamless integration of solutions into operational workflows. This position is based in our Sydney CBD office and reports to the Engineering Manager.

As an Engineering Technical Sales Specialist, your key responsibilities include:

• Supporting sales through technical guidance and product approvals. Investigating risks associated with new and existing designs.
• Deliver layout drawings and contract-engineered solutions to the operations teams.
• Collaborate with the Engineering team on the development of calculation tools utilised in design processes.
• Be intellectually curious and use your experience and knowledge to bring to the attention of engineering new products, inventions, and ideas that can contribute to the technological and operational advancement of Otis.
• Coordinate with Logistics in the completion of Local Vendor Orders for New Equipment and Modernisation projects.
• Understand customer technical requirements and propose appropriate solutions.
• Collaborate with engineering and product teams to ensure customer satisfaction.
• Prepare and present technical proposals, quotations, and documentation.
• Provide technical service support, including problem-solving and process improvement initiatives.
• Support the growth of the Modernization and BEX business.
• Effectively communicate technical issues between Operations and Engineering.
• Provide technical and internal client service excellence whilst ensuring client objectives and deadlines are met.
• Identify process improvement opportunities and help facilitate continuous improvement to ensure customer satisfaction with your processes.
• Provide administrative support to the Field Operations Department and the operations teams.

• Bachelor of Engineering (Mechanical or Mechatronics) or related qualifications.
• Minimum 5-10 years design work experience within construction and/or design (AutoCAD, 3D Modelling, familiar using CREO or Finite Element Analysis (FEA) Modelling).
• Proven experience within the Lift industry will be preferred.
• Ability to explain complex technical concepts in simple terms.
• Good knowledge in using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyse data and trends.
• Strong written and verbal communication skills.
• Have exceptional time management skills and possess strong organizational abilities.
• Excellent attention to detail and is results-driven.

Apply today and join us to build what's next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\'s largest Service portfolio.

You may recognize our products in some of the world\'s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers. We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You\'ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you\'ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis, please note this statement is informational and does not contain a clickable link in this refinement.

Become a part of the Otis team and help us #Buildwhatsnext

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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