Workforce Planning Analyst

3 weeks ago

Sydney, New South Wales, Australia Unitedforcare Full time

About Us

At United for Care, we're more than a disability service provider, we're a team of people who believe in empowering individuals to live independently and thrive in their communities. We specialise in innovative accommodation models, in-home supports, and personalised care solutions designed around NDIS participants.

Our team is diverse, passionate, and forward-thinking. We're driven by the belief that every person deserves quality support, delivered with respect and care.

About the Role

We're looking for a Workforce Planning Analyst who can bring structure, insight, and foresight to our rostering and scheduling operations. This role is critical in making sure our participants get consistent, high-quality care while keeping our workforce efficient, compliant, and future-ready.

If you've got a knack for numbers, love solving complex rostering puzzles, and want to make a real impact in healthcare and disability services, this role is for you.

What You'll Do

  • Develop and maintain optimised rosters up to 6 months out, balancing participant needs and staff utilisation
  • Analyse schedules and staffing patterns to identify gaps, risks, and opportunities
  • Partner with Service Delivery teams to ensure rosters align with client needs, staff skills, and compliance requirements
  • Monitor key metrics (labour costs, overtime, utilisation, absenteeism) and prepare reports/dashboards for leaders
  • Model workforce scenarios (e.g., new participants, surge demand, leave coverage) to build resilience
  • Ensure full compliance with NDIS, Fair Work, and rostering standards
  • Act as subject matter expert on workforce analytics, supporting leaders with insights and recommendations

What We're Looking For

  • Strong background in workforce planning, scheduling, or analytics (healthcare, disability, aged care, or in-home support ideal)
  • Hands-on experience with scheduling systems (Salesforce highly regarded)
  • Strong analytical skills with tools like Excel, Power BI or similar
  • Solid understanding of NDIS service delivery and compliance frameworks
  • Ability to juggle complex rostering requirements across dispersed teams
  • Strong communicator, able to turn data into actionable insights

Bonus Points If You Have

  • Tertiary qualifications in Business, Analytics, or Health Administration
  • Experience with demand forecasting and predictive analytics in healthcare
  • Knowledge of awards and IR in the disability/health sector

What You'll Bring

  • Detail-oriented and compliance-focused mindset
  • Resilience and adaptability in a fast-paced environment
  • Collaborative, solutions-driven approach
  • Genuine passion for improving outcomes for people with disability

Perks & Benefits

  • Hybrid working – mix of office (Pitt Street) and work from home
  • Salary packaging options to maximise take-home pay
  • Career growth opportunities in a growing, innovative organisation
  • Supportive, collaborative culture where your work makes a visible difference

Ready to Apply?

If you're ready to use your workforce planning expertise to improve care and outcomes for people with disability, we'd love to hear from you.

Click Apply Now and join United for Care.

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