Customer Service Coordinator

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Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our Sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow's electrical world. You can too, Join us

As a Customer Service Coordinator, you will report to the Customer Service Team Leader based in Sydney, NSW for a permanent contract.

The primary purpose of the Customer Service Coordinator is to provide complete customer service on the phone or via email regarding products and services the company offers.

Your mission

1. Answer all phone calls and emails in a professional and friendly manner
2. Obtain and evaluate all relevant information to handle product and service enquiries
3. Provide pricing and delivery information
4. Process orders promptly and accurately in line with company policy and procedures
5. Ensure any follow-up action for customers is organised to meet deadlines
6. Communicate and coordinate with other departments to ensure effective customer service
7. Handle complaints and problems from all customers and refer major problems to the appropriate person
8. Respond to recalled product, technical, and order enquiries in order to maximise sales outcomes
9. Enter orders into the ERP system and maintain accurate records
10. Check and raise credits from customers
11. Negotiate delivery dates for specials or out-of-stock goods with production planning, keep track of delivery dates, and alert the appropriate sales staff of any problems
12. Make outbound calls to customers regarding order processing issues or concerns such as back orders or pricing discrepancies (record details of outbound calls in order)
13. Assist the National Customer Service Manager and Manager, Customer Assurance with any coordination or administration activities

Your profile

1. Two to three years' experience in a customer service role or a similar position
2. Excellent communication skills, both written and oral
3. Ability to learn technical knowledge of Hager products
4. Ability to maturely deal with customer complaints in a calm and professional manner
5. Strong customer-orientation and service-thinking
6. Independent way of working
7. Ability to communicate effectively with internal and external stakeholders

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded HiUniversity.
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

1. Once your CV has been selected, you will be contacted by an HR responsible for an initial phone exchange.
2. You will be invited for an interview

Our success relies on collective energy. Apply now and power up your future with us