Technology Service Desk Analyst

2 weeks ago

Brisbane, Queensland, Australia King & Wood Mallesons Full time
Technology Service Desk Analyst (Brisbane) - 12mth Fixed Term Contract

Join to apply for the Technology Service Desk Analyst (Brisbane) - 12mth Fixed Term Contract role at King & Wood Mallesons.

Overview

Joining the Brisbane Service & Support team, part of the Technology Division (approx. 100 nationally), you will provide high quality technical support to all King & Wood Mallesons Partners and staff. Based in the Brisbane CBD office, you will be the first port of call for employee enquiries and problems relating to Technology. Support is provided over the phone, via email and in person. This is a highly customer service focused environment that requires exceptional communication skills.

Responsibilities
  • Provide high quality technical support to Partners and staff (phone, email and in person).
  • Be the first point of contact for employee enquiries and problems related to Technology.
  • Support the daily operations of the audio-visual service and video conferencing service, predominantly on client floors.
  • Assist in AV troubleshooting and setup for client meetings as required.
  • Maintain administrative and procedural responsibilities related to IT support and AV services.
  • Work as part of a team to ensure a responsive, customer-centric service desk experience.
  • Flexibly rotate across a national roster to support the team between 7:00am and 6:00pm.
About You

Working at a top tier law firm demands professionalism and expertise to support our top tier team. You should bring a calm, knowledgeable demeanour, strong customer focus, and the ability to think two steps ahead. You will also bring:

  • Proven ability to clarify priorities and resolve technical issues in a Windows 11 and Office 2019 / Microsoft 365 environment.
  • Experience in an audio-visual environment.
  • Experience with managing mobile devices via an MDM solution (iPhones, etc.).
  • Active Directory skills – ability to maintain, create, and delete user accounts.
  • Understanding of network topology.
  • Configuring, maintaining, and troubleshooting VOIP softphones & telephone handsets.
  • Flexibility to work a rotating roster for nationwide coverage between 7am – 6pm.
Next Steps

Please click 'Apply Now' to apply online with your cover letter summarising why you're applying and your resume to support your experience. Applications close 5pm AEST Sunday 14th September 2025.

If you have any questions or need further information, please reach out to Bridget at If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary to work for the firm in Australia.

Why work with us?

We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion also play an important role in enhancing our knowledge, driving innovative solutions for our clients and creating positive social impact. We live by our Principles and strive for mastery in all that we do. We take pride in the high quality work we deliver and offer continual learning and development, career and leadership opportunities. As part of the KWM community you'll have access to wellbeing initiatives, benefits, policies and processes to help you achieve your career goals. At KWM, we provide the platform to Learn, Master, Lead.


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