Global Client Operating Officer

3 weeks ago

Sydney, New South Wales, Australia State Street Full time
Overview

Global Client Operating Officer (GCOO), Managing Director – In coordination with the Client Executive, the GCOO role will ensure STT delivers consistent global service excellence and drive transformation changes that align with the client's strategy. This role provides global client oversight from a service and delivery perspective.

You will join the Institutional Services function, delivering a holistic approach to each client relationship across asset managers, asset owners, insurance companies, and official institutions globally. Our client-facing functions collaborate to provide the best solutions and services across locations, products, and capabilities.

What You Will Be Responsible For
  • Leadership – Create a culture where people strive to do their best and continuously improve client delivery; effectively manage direct and virtual teams; support talent development and succession planning; emphasis on service resiliency through training and cross-training.
  • Deliver Service Excellence – Create an integrated operating model across product jurisdictions and centers; act as escalation point for unresolved client service items; identify internal improvements to optimize end-to-end client service delivery.
  • Active Global Governance – Provide global governance framework to enhance locally delivered solutions; oversee regular local and global service reviews with the client; lead monthly meetings to review KPIs, issues, and new products/asset classes.
  • Accountability for Client Satisfaction on Service and Delivery – Focus on action items related to global service delivery and resolving service issues; create operational value that defends and grows the client book.
  • Commercial Excellence – With Client Executives, identify new opportunities; formulate and deliver value propositions, focusing on foundational, higher-margin solutions; measure client P&L and identify revenue and expense improvement opportunities; review losses and opportunities for improvement.
  • Build the Future – Engage with product management for client perspective on new product development; address needs related to regulation and other solutions; drive Front to Back service model as the blueprint for other clients; coordinate with service providers to standardize and document the operating model.
What We Value / Skills
  • Track record in Operations
  • Global experience preferred
  • Multiple business line experience preferred
Education & Preferred Qualifications
  • A minimum of 12+ years of services operations and client experience is preferred
  • Exposure to clients with large alternative/private asset portfolios is preferred
  • 4-year undergraduate degree; MBA preferred
Salary Range

AUD 220,000 – AUD 350,000 Annual

About State Street

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. We are committed to work-life balance, development programs, and equal opportunity employment.

Equal Opportunity Statement

State Street is an equal opportunity and affirmative action employer.

Job Details

Job ID: R-774690

Location: Sydney, New South Wales, Australia (various listings and timelines)


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