Responsible Gaming Team Lead Melbourne, Australia

Responsible Gaming Team Leader: A Role with Purpose and Growth

What's in It for You:
This role offers the opportunity to lead a dedicated team while showcasing your expertise in responsible gambling. You will be at the forefront of driving our responsible gaming initiatives, working within a supportive environment that values innovation and corporate social responsibility. With a strong focus on professional growth and impactful contributions, this position allows you to make a meaningful difference in the gaming industry.

Your Role with Us:
As the Responsible Gaming Team Leader, you will oversee the Responsible Gaming Team, ensuring that all regulatory requirements and industry best practices are rigorously followed. Your responsibilities will include safeguarding vulnerable customers, promoting responsible gaming strategies, and leading a team of analysts to implement and maintain key processes in line with our Responsible Gaming policies. You will play a critical role in driving the company's global responsible gaming objectives and reinforcing our commitment to ethical gaming practices.

Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 500+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

Role and Responsibilities:

• Lead, mentor, and develop a team of Responsible Gaming Analysts, fostering a collaborative and high-performance culture.
• Allocate tasks and ensure the team consistently meets its key performance indicators (KPIs).
• Conduct regular quality assessments to maintain high standards across the team's work.
• Provide ad-hoc training and knowledge transfer to relevant stakeholders, enhancing awareness of responsible gaming practices.
• Carry out performance reviews and offer individual coaching to drive continuous improvement and professional development.
• Manage escalations and address queries related to responsible gaming on an as-needed basis.
• Monitor exception reporting to identify and mitigate potential risks.
• Sign off on high-risk responsible gaming tasks, ensuring compliance with regulatory standards.
• Collaborate with internal stakeholders to promote responsible gaming initiatives across the organisation.

What you will bring:

• Minimum 2 years experience in a Responsible Gaming leadership / Responsible Gaming coaching role
• Experience working in regulated markets is advantageous (Ontario, Italy, LATAM etc.)
• Strong understanding of responsible gaming regulations and industry best practices
• Proven track record in delivering high quality work in a fast-paced, challenging environment
• Fluent in English both verbal and written (second language advantageous)

• Bachelor's degree in Psychology, or a related field advantageous however not a must

Bonus points if you also have:

• Cryptocurrency knowledge would be advantageous
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

Some of the perks of working for us:

• Two full-time Baristas who will make you coffee, tea and fresh juices
• Daily catered breakfast
• Massage Wednesdays - we get professionals to do this
• Team budgets for lunches and activities to celebrate achievements
• Fun office environment with pool tables, table tennis and all your favorite gaming consoles
• EAP access for you and your family
• Learning & Development platform with over 9,000 courses
• Help yourself drinks fridges and snack shelve

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.