Manager Quality

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Working at SwanCare means more than 'just a job'. We enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. Since 1961, we have been one of WA's leading not-for-profit aged care providers.

About the Role:

Reporting to the Chief Operations Officer, this role is responsible for driving clinical governance, service quality, and regulatory compliance across our residential aged care and home care services. You will lead the design, implementation, and continuous improvement of quality systems that uphold our commitment to safe, person-centred, and accountable care. Additionally, you will oversee organisational compliance with the Aged Care Standards, lead accreditation readiness and audit coordination, and manage relationships with the Aged Care Quality and Safety Commission. Monitoring risk trends, driving service improvement strategies, and ensuring a strong feedback and incident response culture are also key components of this role.

You will provide strategic leadership for clinical education and capability development, working alongside our clinical and operational teams to ensure that our employees are equipped to deliver high-quality, values-aligned care.

For more information, please view the Job Description here.

Why Work For Us?

As the largest single-site retirement and aged care community in WA, we are proud of our excellent reputation among residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 700+ staff members, you will be working with a professional community of like-minded people. We will recognise your dedication and achievements, and support you with regular training and development to help you be the best you can be. Our people say we're the warmest, most welcoming workplace you'll ever find

As our staff are our most valuable resource in delivering the highest level of care, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what's on offer.

What We Will Offer You:

• Salary packaging options increasing your take-home pay as a not-for-profit organization.
• A supportive and collaborative work culture.
• Flexible hours to maintain your work-life balance.
• An award-winning reward and recognition program.
• Exceptional on-site services and facilities.
• Discounts on HBF health insurance, on-site gym memberships, and selected retail providers.
• Free onsite parking.
• Access to our Employee Assistance Program.

Key Role Requirements:

To succeed in this role, you must have extensive experience leading clinical governance, quality, or compliance functions in aged care, healthcare, or human services. A postgraduate qualification in Health Management, Quality, Risk, or a related field is highly desirable.

• Current AHPRA registration.
• Comprehensive understanding of the Aged Care Quality Standards, audit, and accreditation processes.
• Experience managing regulatory relationships.
• Strong skills in leading multidisciplinary teams.
• Ability to analyze complex data and translate trends into targeted improvement strategies.
• Experience leading clinical incident reviews, complaint responses, and continuous improvement planning.
• Working rights within Australia.
• National Police Clearance.

What Happens After I Apply?

Please submit a cover letter with your resume.

We will start shortlisting and interviewing immediately. If you are interested in joining the SwanCare team, apply today—we'd love to hear from you

Salary match | Number of applicants | Skills match

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