Customer Experience Officer

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland has been named the Large Training Provider of the Year at the 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Customer Experience Officer, Educational Planning, you will be responsible for:

• Contributing to effective and efficient organisational processes, activities, and mechanisms of Vocational Education and Training (VET) services through the provision of customer-focused, timely, accurate, and effective administrative support services to all clients.
• Undertaking assigned tasks and completing activities in an organised and efficient manner, achieving high levels of customer service with internal and/or external customers, stakeholders, and suppliers.

This position reports to the Manager, Educational Planning.

This is a temporary full-time opportunity for a period of 12 months unless otherwise determined.

The location of the position is negotiable across campuses within the TAFE Queensland East Coast Region; however, you may be required to perform work at other TAFE Queensland campuses within the region.

Key Responsibilities

• Contribute to the success of transformation and cultural change by promoting and modelling the established values of Safety First, Working Together, Showing Initiative, Focusing on our Customer, and Taking Responsibility.
• Assist managers by overseeing campus activities and communicating operational needs.
• Plan and coordinate your tasks and activities based on established priorities, and re-prioritise as necessary if situations change.
• Engage with others to achieve results and provide excellent customer service.
• Provide accurate and efficient services using various software packages, including word processing, spreadsheets, and data input.
• Perform general administrative duties such as maintaining records, completing forms (e.g., processing orders and claims for payment), and managing mail and correspondence according to procedures.
• Support staff with administrative systems, practices, and procedures.
• Undertake research and development related to business functions.
• Ensure daily activities align with business operations.
• Contribute to improving business processes and practices by fostering an environment of high-quality work supported by quality systems.

How you will be assessed

The ideal applicant will possess the following key capabilities:

• Ability to perform administrative duties within guidelines to provide quality service to customers, stakeholders, staff, and suppliers.
• Proficiency in using computerised management information systems and current office equipment.
• Ability to coordinate activities to achieve successful outcomes within strict deadlines.
• Strong interpersonal and communication skills, including written communication and client liaison.
• Initiative and adaptability to thrive in a dynamic, challenging, and changing environment.

Mandatory Qualifications / Requirements

• There are no mandatory requirements for this role.

Highly Desirable Requirements

• Experience in Customer Service (Administration) or similar roles would be advantageous.
• Certificate III / IV or Diploma in Business, Administration, or similar, or willingness to obtain such qualifications is highly regarded.