ServiceNow Application Specialist

2 weeks ago

Melbourne, Victoria, Australia Toll Group Full time
Overview

Join to apply for the ServiceNow Application Specialist role at Toll Group.

Being part of Toll Group, Toll Government & Defence provides specialised logistics services across warehousing and distribution, relocation services and outsourced sourcing and procurement services.

The Role

We're looking for a skilled developer to build and maintain scalable ServiceNow Application solutions that support our business and customer needs. This is a hands-on role working across ITSM, ITOM, and CSM modules, with opportunities to innovate and collaborate across teams.

Responsibilities
  • Define solution architecture for ServiceNow implementations.
  • Develop, configure, and customize ServiceNow applications.
  • Design workflows, service catalogs, portals, and integrations.
  • Collaborate with stakeholders to gather and translate requirements.
  • Maintain and enhance existing applications and performance.
  • Integrate ServiceNow with external systems using REST/SOAP APIs.
Qualifications
  • Bachelor's degree in Computer Science, IT, or related field
  • 5+ years of ServiceNow development experience.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer.
  • Experience with scoped app development and integrations.
  • Familiarity with platform security and compliance.
Essential Skills
  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.
  • Experience with ITSM, ITOM, CSM, and Sales & Order Management.
  • Hands-on with Flow Designer, Service Portal, and IntegrationHub.
  • Familiarity with update sets, ACLs, and security configuration.
  • Strong problem-solving and analytical skills.
  • Effective communicator and collaborator across teams.
Desirable
  • Knowledge of HTML, CSS, AngularJS or experience with DevOps tools (Aft, CI/CD)
  • Familiarity with CMDB, Discovery, Asset Management.
  • Experience developing scoped applications.
What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. We see opportunities in change, and we value curiosity, asking the right questions, and building meaningful connections. We offer industry-leading training and autonomy to move forward with impact, across 16,000+ people.

Inclusive hiring

Are you excited about this role but not sure you meet all requirements? We encourage you to apply anyway. Toll values a diverse, inclusive and authentic workplace. If your experience doesn't align perfectly, you may still be the right candidate for this or other roles. We welcome applicants of all ages, ethnicities, genders and abilities.

To find out more about us visit You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Location: Port Melbourne, Melbourne, Victoria, Australia


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