Business Systems Officer

3 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time
Be challenged | Be rewarded | Belong

QLeave is seeking a proactive and tech-savvy Business Systems Officer to join our Information Technology and Innovation team. In this dynamic role, you'll contribute directly to our digital transformation by maintaining and enhancing business systems, developing innovative workflow solutions, and enabling smarter ways of working.

About The Role

As a Business Systems Officer, you'll work as part of a supportive team to provide day-to-day technical support, maintenance and improvement of QLeave's business systems and applications—including CRM, ERP, intranet and web platforms. You'll assist in system development, automation, and troubleshooting, ensuring that our platforms are reliable, secure and aligned with operational needs.

A key focus of this role is helping the organisation improve its business processes through digital solutions, including the use of Microsoft Power Automate, Forms and SharePoint Lists.

You'll report to the Team Leader, Digital Solutions, and contribute to delivering real value through smarter, more efficient ways of working.

Key Responsibilities
  • Develop and maintain QLeave's business systems, websites, and custom applications, ensuring they meet evolving business requirements.
  • Design and implement business process automation using Power Automate, Microsoft Forms, and SharePoint Lists to enhance efficiency and user experience.
  • Provide expert support for web-based systems, including development, testing, and documentation.
  • Deliver user training and promote digital literacy to ensure the successful adoption of system improvements.
  • Monitor data integrity, security, and system performance, and apply problem-solving skills to identify and resolve technical issues.
  • Contribute to continuous improvement by reviewing standards and developing tools and procedures that support high-quality outcomes.
  • Collaborate with stakeholders and vendors to understand system needs, promote best practice, and ensure compliance with government and industry standards.

For more details, please refer to the full role description.

What We're Looking For

QLeave appointments are based on selecting the eligible applicant best suited to the position. We will assess your application based on your experience, potential for development, and your personal qualities.

We're looking for a collaborative team player with a strong foundation in business systems, automation tools, and stakeholder engagement.

To be successful in this role, you'll demonstrate your ability to:
  • Analyse, design, develop, test, implement, and support web-based applications and databases, showing flexibility in meeting customer needs and resolving issues as they arise.
  • Develop and contribute to simple project plans with clear milestones, communicate effectively with stakeholders, and maintain accurate documentation throughout the project lifecycle.
  • Collaborate effectively as part of a team aligned to ITIL principles, demonstrating a willingness to learn, respond to feedback, and support ongoing improvements.
  • Work confidently within SQL environments, including writing queries, supporting stored procedures, and assisting with basic database administration tasks.
  • Design and implement business process automation using tools such as Microsoft Power Automate, Forms, and SharePoint Lists, creating practical, user-focused solutions that improve workflows.

There are no mandatory qualifications for this role. However, experience with Dynamics 365, Power BI, or formal training in PRINCE2 or Agile methodologies will be highly regarded.

Conditions And Benefits
  • Convenient Northgate location with free on-site parking.
  • Competitive salary with up to 12.75% superannuation contributions.
  • Generous leave entitlements, including 17.5% annual leave loading.
  • Flexible work arrangements and supportive hybrid environment
  • Opportunities for professional development and career growth.

How To Apply

If you're ready to apply your technical expertise in a purpose-driven organisation and help shape the future of data at QLeave, we encourage you to apply.

Your Application Must Include
  • A detailed resume outlining your qualifications and experience.
  • A capability statement (1-2 pages) demonstrating how your skills align with the role's requirements.

Applications close: 22 August 2025

For further information or a confidential discussion, please contact Sarah Anderson.

QLeave values diversity and is committed to being an equal opportunity employer. Adjustments to the recruitment process are available upon request to ensure all candidates can showcase their abilities.

Occupational group IT & Telecommunications
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