Team Leader, Claims

4 weeks ago

Perth, Western Australia Buscojobs Full time

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Our Insurance division is seeking a Team Leader to oversee our Uninsured Recoveries team. This team plays a crucial role in managing motor recovery claims while ensuring exceptional customer service is delivered to all parties.

With a focus on coaching and building a high-performing team, this role suits a proactive, achievement-oriented individual. Your strengths in managing people, engaging your team, and setting and achieving results are essential, as is your knowledge of Insurance, Claims, and Recovery.

Key Responsibilities:

  1. Driving team engagement, motivation, and recognition
  2. Driving recovery outcomes by setting clear performance targets and ensuring consistent achievement
  3. Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, and legislative requirements
  4. Applying strategic negotiation and communication skills to maximise success
  5. Providing coaching, mentoring, and performance feedback to team members to support continuous improvement
  6. Analyzing recovery trends and data to identify opportunities for process enhancements and improved outcomes
  7. Undertaking end-to-end recruitment and onboarding activities to build and strengthen team capability

What We're Looking For:

  • Demonstrated frontline experience in customer service
  • Proven leadership in managing teams, with a focus on coaching, performance development, and driving results
  • Effective communication skills and attention to detail
  • Critical thinking and sound decision-making skills to assess complex situations
  • Ability to build and influence relationships with stakeholders internally and externally
  • Demonstrates empathy, compassion, resilience, tactful discretion, and confidentiality when dealing with employees or members
  • A strong commitment to member-centric service, ensuring recovery efforts align with organisational values and deliver value to members

What can we offer you?

  • A workplace culture where our people feel valued, respected, and empowered
  • Flexible work arrangements to meet work/life commitments and support wellbeing
  • Being part of a purpose-led organisation that contributes to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services, including Holiday Parks and Resorts, Security, Finance, Auto Services, and Insurance
  • Opportunities for community engagement and corporate volunteering

Apply online by sending your CV, highlighting what you can bring to the team.

Applications close COB Monday, 25th August.

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