
Team Leader, Claims
4 days ago
With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
Our Insurance division is seeking a Team Leader to oversee our Uninsured Recoveries team. This team plays a crucial role in managing motor recovery claims while ensuring exceptional customer service is delivered to all parties.
With a focus on coaching and building a high-performing team, this role suits a proactive, achievement-oriented individual. Your strengths in managing people, engaging your team, and setting and achieving results are essential, as is your knowledge of Insurance, Claims, and Recovery.
Key Responsibilities:
- Driving team engagement, motivation, and recognition
- Driving recovery outcomes by setting clear performance targets and ensuring consistent achievement
- Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, and legislative requirements
- Applying strategic negotiation and communication skills to maximise success
- Providing coaching, mentoring, and performance feedback to team members to support continuous improvement
- Analyzing recovery trends and data to identify opportunities for process enhancements and improved outcomes
- Undertaking end-to-end recruitment and onboarding activities to build and strengthen team capability
What We're Looking For:
- Demonstrated frontline experience in customer service
- Proven leadership in managing teams, with a focus on coaching, performance development, and driving results
- Effective communication skills and attention to detail
- Critical thinking and sound decision-making skills to assess complex situations
- Ability to build and influence relationships with stakeholders internally and externally
- Demonstrates empathy, compassion, resilience, tactful discretion, and confidentiality when dealing with employees or members
- A strong commitment to member-centric service, ensuring recovery efforts align with organisational values and deliver value to members
What can we offer you?
- A workplace culture where our people feel valued, respected, and empowered
- Flexible work arrangements to meet work/life commitments and support wellbeing
- Being part of a purpose-led organisation that contributes to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services, including Holiday Parks and Resorts, Security, Finance, Auto Services, and Insurance
- Opportunities for community engagement and corporate volunteering
Apply online by sending your CV, highlighting what you can bring to the team.
Applications close COB Monday, 25th August.
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