Claims Advisor

6 days ago

Perth, Western Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we're on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on- Let's create a brighter future together, let's make a difference- Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.- In this role, you will Investigate, evaluate and conclude low exposure, low complexity Workers' Compensation claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service.- Important to your success - let's grow together- Some of the key responsibilities include:
- Capture and update claims data/information in compliance with best practices for low complexity, low exposure Workers' Compensation claims.
- Determine liability by gathering relevant facts, utilizing applicable law and establishing basic principles of negligence.
- Confirm policy existence by identifying coverage on low complexity claims.
- Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate and providing status updates to ensure customer satisfaction.
- Establish timely reserves within authority limit by estimating value of claims.
- Assess damages by calculating applicable damages or range of damages allowed by law.
- Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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