Strategic Delivery Lead

4 weeks ago

Brisbane, Queensland, Australia CyberCX Full time

Join an industry leader and tackle some of the industry's most interesting challenges.

17th March, 2025

CyberCX is Australia's leading independent cyber security consultancy organisation. To continue delivering a world-class service to our clients, we are looking for a passionate Strategic Delivery Lead to join our Service Delivery team.

The Strategic Delivery Lead will bring strategic focus to complex client engagements and is responsible for ensuring client satisfaction, service delivery, contract conformance and strategic growth. In addition, the Strategic Delivery Lead will be responsible for assisting the Manager of Service Governance to design and deliver strategic outcomes associated with the delivery of services and customer advocacy.

In this role, you will:
  • Act as the national champion for strategic service governance and escalation point for MSS strategic portfolio of services
  • Assist Manager MSS Service Governance with delivering strategic governance improvement initiatives
  • Act as a Senior Service Delivery manager for nominated customer accounts
  • Develop and maintain relationships both internally and externally to ensure the effective delivery of Managed Security Services
  • Ensure the delivery of accurate Service Delivery reports to your clients/for your client projects in accordance with the Service Governance reporting framework
  • Responsible for ensuring the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework
  • Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met
  • Act as a single point of escalation for assigned customer accounts
  • Actively collaborate across CyberCX and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers
About you:
  • Tertiary qualification in Information Technology or Business Administration are preferred
  • Considerable experience in governance, service delivery and executive client management
  • Experience in a similar level of role, with particular focus on information technology and cyber security
  • Exceptional stakeholder engagement and communication skills with an ability to build collaboration, rapport and credibility with senior leaders and internal working teams
  • Strong analytical and problem-solving skills, and the ability to translate information into creative solutions to benefit the business
  • Outstanding organisation and planning skills with the ability to work on multiple deliverables and to lead a cross-functional team
  • Able to think strategically about partnership opportunities and solutions
What's in it for you?
  • Once-in-a-career growth opportunities – unique chance to be part of high-growth business
  • Work with cyber security thought leaders to deliver world-class services
  • A dynamic, independent environment where you're given flexibility to do your best work
  • Ongoing personal development and career training
About CyberCX

CyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments. With a workforce of over 1400 cyber security professionals and a footprint of over 25 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.

This is a unique opportunity to be part of the future of Australian cyber security and tackle some of the industry's most interesting challenges. Candidates must have unrestricted working rights in Australia.

#J-18808-Ljbffr

  • Delivery Lead

    1 week ago

    Brisbane, Queensland, Australia Queensland Government Full time $120,000 - $180,000 per year

    Osborne Richardson are public sector recruitment specialists with over 30 years' experience.We are pleased to be partnering with a large Qld State Government Department: Drive innovation. Lead delivery. Shape better outcomes for Queenslanders.About the RoleWe are seeking an experienced and drivenSolution Delivery Lead (AO7)to join ourInnovation & Delivery...

  • Strategic Property Delivery Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Powerlink Queensland Full time

    Join to apply for the Strategic Property Delivery Specialist role at Powerlink Queensland1 day ago Be among the first 25 applicantsJoin to apply for the Strategic Property Delivery Specialist role at Powerlink QueenslandDirect message the job poster from Powerlink QueenslandSenior Recruitment Advisor @ Powerlink Queensland - I develop and deliver resourcing...

  • Delivery lead

    4 weeks ago

    Brisbane, Queensland, Australia Cognizant Full time

    OverviewThe Delivery Manager will play a crucial role in managing the delivery of IT services and projects within the organization. With a focus on Scrum, Project Scope Management, and IT Service Management, the candidate will ensure that projects are delivered on time, within scope, and to the highest quality standards. This hybrid role requires a strategic...

  • Delivery lead

    4 weeks ago

    Brisbane, Queensland, Australia Cognizant Full time

    OverviewThe Delivery Manager will play a crucial role in managing the delivery of IT services and projects within the organization. With a focus on Scrum, Project Scope Management, and IT Service Management, the candidate will ensure that projects are delivered on time, within scope, and to the highest quality standards. This hybrid role requires a strategic...

  • Delivery lead

    5 days ago

    Brisbane, Queensland, Australia Cognizant Technology Solutions Full time $120,000 - $180,000 per year

    Position Summary:The Delivery Manager will play a crucial role and managing the delivery of IT services and projects within the organization. With a focus on Scrum, Project Scope Management, and IT Service Management, the candidate will ensure that projects are delivered on time, within scope, and to the highest quality standards. This hybrid role requires a...

  • Delivery lead

    3 days ago

    Brisbane, Queensland, Australia Cognizant Full time $80,000 - $120,000 per year

    Position SummaryThe Delivery Manager will play a crucial role and managing the delivery of IT services and projects within the organization. With a focus on Scrum, Project Scope Management, and IT Service Management, the candidate will ensure that projects are delivered on time, within scope, and to the highest quality standards. This hybrid role requires a...

  • Delivery lead

    4 weeks ago

    Brisbane, Queensland, Australia Cognizant Full time

    Position SummaryThe Delivery Manager will play a crucial role in delivering IT services and projects within the organization. With a focus on Scrum, Project Scope Management, and IT Service Management, the candidate will ensure projects are delivered on time, within scope, and to high quality standards. This hybrid role requires a strategic thinker who can...

  • Delivery and Operations Lead

    5 days ago

    Brisbane, Queensland, Australia Adecco Full time $120,000 - $180,000 per year

    Are you ready to take the lead in shaping the future of recruitment events across Australia? In this role, you'll lead a passionate team, drive innovation, and ensure consistent delivery of impactful ADF Careers events that attract top talent-even in the most remote locations. Details about the Client ADF Careers is the largest workforce outsourcing solution...

  • Digital Delivery Lead

    3 weeks ago

    Brisbane, Queensland, Australia RACQ Full time

    OverviewJoin to apply for the Digital Delivery Lead role at RACQ.We're looking for a dynamic and experienced Digital Delivery Lead to drive the successful execution of digital projects and enhancements, align them with RACQ's strategic objectives, foster collaboration across teams, manage risks and dependencies, and promote delivery excellence. You will help...

  • Digital Delivery Lead

    3 weeks ago

    Brisbane, Queensland, Australia RACQ Full time

    OverviewJoin to apply for the Digital Delivery Lead role at RACQ.We're looking for a dynamic and experienced Digital Delivery Lead to drive the successful execution of digital projects and enhancements, align them with RACQ's strategic objectives, foster collaboration across teams, manage risks and dependencies, and promote delivery excellence. You will help...