Field Service Manager

3 weeks ago

Sydney, New South Wales, Australia Tenth Revolution Group Full time
The Opportunity

Team Lead of Field Service Engineering Team | Advanced Defence Tech

We\'re recruiting on behalf of a fast-growing defence technology company delivering sophisticated systems to clients across defence, government, and critical infrastructure. As global operations expand, they are looking for an experienced professional to manage a team of Field Service Engineers to ensure the smooth delivery and support of complex technical systems to their growing customer base. This is a leadership role that blends strategic oversight with hands-on involvement in technical operations, field deployment, and customer engagement.

Key Responsibilities

  • Lead, coach and grow a team of Field Service Engineers
  • Oversee the planning and execution of system deployments, upgrades, and on-site support
  • Act as the primary escalation point for technical issues during field operations
  • Implement best practice processes, safety standards, and service documentation
  • Work closely with internal engineering, operations, and customer teams to ensure successful delivery
  • Contribute to ongoing improvement in service delivery and customer experience

About You

  • 5+ years in a technical field-based role such as service, integration, or support engineering
  • 2+ years in a team leadership or management role
  • Understanding of electronics, RF systems or embedded hardware (nice to have, not required)
  • Strong troubleshooting ability and a calm, solutions-focused approach in high-pressure settings
  • Willing to travel internationally as required
  • Eligibility for security clearance

Why This Role?

  • Lead a key function in a business delivering real-world, mission-critical technology
  • Work on advanced systems at the intersection of hardware, software, and field operations
  • Join a fast-growing, well-funded company with international reach and ambitious plans
  • Be part of a high-performing, outcomes-driven team based in Sydney
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Defense and Space Manufacturing
  • Technology
  • Information and Media
  • IT System Testing and Evaluation

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