Senior Case Manager, Claims Care

Join to apply for the Senior Case Manager, Claims Care role at AustralianSuper

1 day ago Be among the first 25 applicants

Join to apply for the Senior Case Manager, Claims Care role at AustralianSuper

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

Your New Role

Reporting to Team Leader Claims, Customer Care, this exciting new permanent opportunity to join the team as Senior Case Manager will have you overseeing the quality and efficiency of claims management processes while supporting our case managers in delivering exceptional service to members.

This role involves quality assurance, coaching and mentoring and assisting the Team Leader with operational duties to ensure optimal service delivery.

Key duties include but are not limited to:

• Conduct thorough quality checks on terminal illness claims processed by case managers to ensure accuracy, compliance with superannuation legislation and alignment with organisational standards.
• Maintain queues under quality assurance ensuring all outstanding work items are acted on within service standards.
• Be a point of contact for members ensuring they have all the factual information and are well informed of the claim process and progress, managing escalations with empathy, compassion and professionalism in a timely manner.
• Identify and rectify errors or inconsistencies in claims management.
• Support your team with technical guidance on effective claim management.
• Support with escalations both written and verbal when required.
• Develop and implement quality improvement initiatives to enhance claim outcomes and member experience.
• Sign off terminal illness claims.

What You'll Need

• At least two years relevant experience in a senior claims role (with an administrator or in superannuation/ insurer).
• Strong empathy, compassion and professional skills when speaking to members on the phone and when providing feedback, coaching and support to Case Managers.
• Strong problem solving and solutions outcomes skills.
• Meticulous attention to detail and pride in performance.
• Excellent written and oral communication skills, including the ability to proofread, spelling and English grammar skills.
• Advanced use of MS Office products (Word, Excel, Outlook)
• Demonstrated expertise in coaching or mentoring team members to improve performance and service delivery.
• Proficiency in using claims management systems and tools for quality auditing.
• Relevant qualifications in business administration, finance, insurance or superannuation are desirable. (e.g RG146)
• Relevant tertiary qualifications in a field such as finance, insurance, business administration, health services, or law.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose.

Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative, Customer Service, and Finance
• IndustriesAdministrative and Support Services, Office Administration, and Telephone Call Centers

Referrals increase your chances of interviewing at AustralianSuper by 2x

Sign in to set job alerts for "Senior Case Manager" roles.

Dandenong, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Doncaster, Victoria, Australia 17 hours ago

Youth Justice Advanced Case Manager - Ringwood

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia A$95,000.00-A$100, days ago

Melbourne, Victoria, Australia 23 hours ago

Senior Workforce Development Facilitator - Family/Carer Perspective

Melbourne, Victoria, Australia 18 hours ago

Melbourne, Victoria, Australia 1 week ago

Senior Workforce Development Facilitator - Consumer Perspective

Melbourne, Victoria, Australia 18 hours ago

Melbourne, Victoria, Australia 18 hours ago

Melbourne, Victoria, Australia 1 week ago

Executive Assistant - Permanent Full Time (Burwood East)

Melbourne, Victoria, Australia 4 days ago

Cheltenham, Victoria, Australia 2 weeks ago

Kensington, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 23 hours ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 1 week ago

Workplace Inclusion and Support Officer - Kew

Noble Park, Victoria, Australia 19 hours ago

Return to Work Case Manager - Workers Compensation

Melbourne, Victoria, Australia 4 days ago

Clinical Supervisor - Behaviour Support Practitioner - Melton

Melbourne, Victoria, Australia 1 week ago

Education Manager – Mental Health, AOD and Counselling (Community and Social Services)

Frankston, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia A$90,000.00-A$100, weeks ago

Craigieburn, Victoria, Australia 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---