On-Call Shop Assistant

2 weeks ago

Geelong, Victoria, Australia Lifeline Direct Full time
Overview

Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD supports the development and ongoing implementation of suicide prevention and community wellbeing programs, operating across six regions in NSW and Victoria and nationally via a telehealth model. LLD's network includes Lifeline Centres and Retail Op Shops that provide community-based, environmentally sustainable shopping experiences while funding frontline services.

Position

We are looking for a proactive and customer service–focused retail professional to join our Geelong LifelineShop team. This is a casual position and will require availability on weekends and public holidays. The hourly rate and conditions are in accordance with the General Retail Award Level 3 and include a 25% casual loading and weekend penalty rates.

Responsibilities
  • Provide exceptional customer service to all shoppers to ensure a positive shopping experience.
  • Supervise volunteers during allocated shifts and ensure store tasks are completed in accordance with LLD's policies and procedures.
  • Merchandise and price stock to maintain an attractive and well-presented store.
  • Learn local community preferences and showcase relevant products.
To be successful in this role
  • Weekend availability as required.
  • Open and close the store and balance the cash register by close of business.
  • Demonstrated experience in retail and a customer service environment.
  • Experience in product merchandising and store presentation in alignment with Work Health & Safety policies and procedures.
  • Ability to work independently and as part of a team.
  • Understanding of working with and managing volunteers.
  • Cultural sensitivity and diversity awareness.
  • Self-motivated with initiative and a positive attitude.
  • Willingness to complete required training (WHS, Cash Handling, Team Member Purchasing Policy, etc.).
Benefits and culture
  • Salary packaging benefits
  • Employee Assistance Program
  • Inclusive culture of dedicated, passionate and professional team members
  • Contribution to supporting and impacting the lives of others
How to apply

Applications close Friday, 19 September 2025. Please include a current resume and a cover letter outlining your ability to meet the position requirements.

The successful candidate may be required to satisfactorily undergo a pre-employment medical assessment (where applicable) and agree to a National Criminal History Record Check.


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