Claims Advisor

Join to apply for the Claims Advisor - CTP role at Suncorp Group.

Launch Your Legal Career with Purpose: Join Us as a Claims Advisor. Are you a law student or recent graduate looking to make a real impact while building your career? We're looking for passionate individuals who are ready to join our team and help make a difference in the world of CTP (Compulsory Third Party) insurance. We're launching a brand-new Townsville hub and you can be part of a fresh and energised team shaping the future of claims from the ground up. In this role, you'll work alongside healthcare professionals, legal representatives, and injured parties to ensure the best possible outcomes for our customers. It's an excellent opportunity to gain hands-on experience in claims management, legal processes, and negotiations.

Your New Role

As a Claims Advisor, you'll manage a portfolio of claims from start to finish, including:

• Managing Claims: Oversee claims from lodgement to resolution while ensuring the best outcomes for all involved.
• Assessing Needs: Evaluate medical treatment and rehabilitation requirements for injured parties.
• Legal Interpretation: Investigate claims and interpret medical documents with a focus on proactive, legally compliant claims management.
• Negotiating Settlements: Collaborate with legal teams, calculate settlement offers, and attend settlement conferences.
• Driving Positive Outcomes: Cultivate a positive workplace culture while supporting your colleagues and stakeholders.

What We're Looking For

We're seeking individuals who are eager to grow and thrive in a fast-paced environment:

• Legal Knowledge & Customer Focused: You've studied law or have an interest in applying your legal knowledge to real-world scenarios. Experience in a high-volume, customer-focused environment is a plus.
• Resilient & Empathetic: You are comfortable working with injured parties and handling sensitive matters with empathy and professionalism.
• Communication Skills: You've got strong verbal, written, and interpersonal communication skills, including the ability to manage emotionally charged situations.
• Proactive Problem-Solver: You enjoy making decisions and thrive on finding solutions, even in complex or time-sensitive situations.
• Tech-Savvy: Comfortable with learning new software and systems, as well as managing your own workload.

Why You'll Love Working at Suncorp

When You Join Suncorp, You're Not Just Taking On a Job — You're Embarking On a Career With a Company That Values Your Growth, Well-being, And Success. Here's What We Offer:

• Competitive salary + performance-based incentives
• Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid Working: Work where you thrive with our flexible blend of on-site and at-home work arrangements.
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
• Reward & recognition programs: We celebrate your hard work and achievements
• Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
• Reputable Employer: National, trusted company with an inclusive and diverse workplace.

For more information or to request support or adjustments throughout the recruitment process, please reach out to for a confidential chat. Chase the sun. Apply online today — your future at Suncorp Group awaits