Supv, Customer Service

4 weeks ago

Cleveland, Queensland, Australia Summa Health Full time

Join to apply for the Supv, Customer Service - Revenue Cycle role at Summa Health.

Summa Health System is recognized as one of the region's top employers by third-party organizations, including NorthCoast 99. Exceptional candidates are attracted to Summa because of its culture, passion for delivering excellent service to patients and families, commitment to servant leadership, collegial working relationships at all levels, and competitive pay and benefits.

Position: Supervisor, Customer Service - Revenue Cycle

Location: Full-Time Days, Corporate Office, 1077 Gorge Boulevard

Summary: Oversees patient billing activities, collaborates with the Director of Patient Financial Experience, assigns work, monitors staff performance, and handles escalated patient questions. Responsible for developing and evaluating plans for patient billing concerns and satisfaction, monitoring vendor quality, and managing incoming mail and electronic documents.

Minimum Qualifications:

  • Associate degree in business, finance, accounting, or related field. Experience may substitute for education on a year-for-year basis.
  • Three years of healthcare industry experience involving patient financial issues.
  • One year in a supervisory role.
  • Understanding of Revenue Cycle processes, insurance, and health requirements.
  • Call Center experience preferred.
  • Ability to establish standardized SOPs and interact effectively with patients.

Physical Demands: Sedentary, exerting up to ten pounds of force occasionally.

Compensation: $22.61/hr - $27.14/hr, plus comprehensive benefits including health, dental, vision, life insurance, retirement, and more.

Employment Type: Full-time

Industry: Hospitals and Healthcare

Note: This job posting does not indicate that the position is expired or no longer available. It appears active based on the provided information.

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