Product Development Lead

• Shape the future of customer-owned banking through product leadership that drives innovation, growth, and customer value proposition.
• Lead end-to-end product development strategy and delivery.
• Drive large-scale innovation, migration and transformation initiatives.
• Permanent, full-time role | Hybrid work arrangements | Based in Newcastle.

About the role

Greater Bank and Newcastle Permanent have come together to form NGM Group Ltd, a powerhouse in customer-owned banking. As our growth journey progresses, we're excited to offer a key opportunity for a strategic and forward-thinking Product Development Lead to join our Digital and Proposition Development team. In this critical role, you'll lead our product development strategy across deposits and lending - delivering new products, changes to our existing products, simplifying our product offerings, new innovative customer propositions, and managing major initiatives that span brands and customer segments.

This role will provide the direction for our agile Product Delivery Hub and a team of high-performing Product, Delivery, IT, and Change specialists, working closely with our Product Management and other internal operational teams. You'll oversee the development and launch of products and features that are aligned to our strategic priorities, regulatory landscape, and evolving customer needs - all while influencing executive committees and collaborating across technology, risk, operations, marketing, and beyond.

Key responsibilities

• Develop and drive the deposit and lending product development strategy, innovation priorities, and product roadmaps.
• Develop the roadmap for the Product Delivery Hub—determining priorities, capacity planning, and reporting to executive and board committees.
• Deliver major initiatives including new product launches, product migrations, complex product remediation and new customer propositions.
• Guide cross-functional teams through the full product lifecycle, from discovery to launch.
• Design and execute customer migration strategies across brands and product portfolios.
• Oversee governance and risk processes related to product transitions, regulatory compliance, and executive reporting.
• Engage senior stakeholders across the Group and external industry bodies, presenting investment proposals, strategy updates, and business cases.
• Lead and mentor our high-performing product development team.

What we're looking for

• Extensive experience leading product strategy, development and delivery in financial services or similar regulated environments.
• Strong understanding of deposit and lending product structures, regulatory frameworks, and risk management.
• Experience delivering large-scale customer and product migration programs.
• Proven ability to lead large multifunctional teams in agile environments.
• Expert in stakeholder engagement, executive communication, and portfolio prioritisation.
• A confident strategist and people leader who can mentor, inspire, and drive high-performance teams.
• Exceptional communication, problem-solving, and influencing skills at the most senior levels.

Why join us?

Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.

• Boredom? Never heard of it. We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
• We're all about bringing people together - whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
• Learning never stops here. Whether it's LinkedIn Learning, formal training, external industry engagement, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.

About us

As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together – By working as one, we create the best possible future for our customers and communities.

And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.

A note to recruitment agencies: We've got this role covered, so no need to get in touch As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.