Associate Cloudops Engineer- Aws

2 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time
Overview

As an Associate Cloud Ops Engineer, you will be an integral part of the Cloud Operations team, responsible for managing creative cloud solutions for our clients. In this role, you'll provide support to ensure operational excellence and improve the overall customer experience with cloud-based platforms.

This is a BAU / Support focused role; on a daily basis you will support the digital ops team. Key responsibilities include supporting and developing the digital ops team, with a focus on Service Delivery and Continuous Improvement within a managed service provider environment. Your expertise in cloud infrastructure—particularly in AWS—will be required.

A positive, can-do attitude, combined with strong team mentoring, planning, and communication skills, will be key to your success. You should have a proven track record of collaborating with business and technology stakeholders to build strong relationships. You will work closely with other operations staff, engineering and client services to ensure cloud services are available 24 x 7.

On offer is an exciting career where you\'ll make an impact and work with innovative technology solutions. You\'ll perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression and extensive benefits of a global organisation.

Responsibilities
  • Support and develop the digital ops team with a focus on Service Delivery and Continuous Improvement within a managed service provider environment
  • Collaborate with business and technology stakeholders to build strong relationships
  • Ensure cloud services are available 24 x 7 in coordination with other operations staff, engineering and client services
  • Investigate, identify and resolve issues in a live production environment
  • Improve the reliability and security of solutions and deliver exceptional customer experiences
  • Enable greater process efficiencies and capability enhancements
  • Review user accounts access quarterly
Qualifications
  • Prior experience in an entry level cloudops role is required
  • Experience with Service Delivery and Continuous Improvement in a service provider environment
  • Experience in cloud infrastructure – Amazon AWS
  • Experience with optimisation, reliability, patching and security
  • Administration of Linux / Windows Server
  • A positive can-do attitude and professional approach to working with customers and with internal teams
  • Up-to-date certifications
  • Excellent communication skills
  • Demonstrated collaboration skills and a successful track record in building strong relationships with business and technology stakeholders
  • Managed Services experience preferred
  • Work closely with team members and our customers and support other teams to identify technology enhancement and efficiency opportunities
  • Availability outside of hours to assist with resourcing / critical incidents
  • Deal with day-to-day operations and associated matters

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