Associate CloudOps Engineer

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

NCS Australia is an equal-opportunity employer, and we value and support our people and the communities we serve. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, including Veterans and Aboriginal and/or Torres Strait Islander people. We actively support adjustments during the recruitment process and employment for people with disability.

• As an Associate Cloud Ops Engineer, you will be an integral part of the Cloud Operations team, responsible for managing creative cloud solutions for our clients. You'll provide support to ensure operational excellence and improve the overall customer experience with cloud-based platforms.
• This is a BAU/Support focused role. On a daily basis you will support the digital ops team, with a focus on Service Delivery and Continuous Improvement within a managed service provider environment. Your expertise in cloud infrastructure—particularly in AWS—will be required.
• A positive, can-do attitude, combined with strong team mentoring, planning, and communication skills, will be key to your success. You should have a proven track record of collaborating with business and technology stakeholders to build strong relationships. You will work closely with other operations staff, engineering and client services to ensure cloud services are available 24 x 7.
• On offer is an exciting career where you\'ll make an impact and work with innovative technology solutions. You\'ll develop your skills alongside a talented and collaborative team while enjoying the recognition, progression and extensive benefits of a global organisation.

• Managed Services experience preferred as primary responsibilities are BAU support
• Prior experience in an entry level cloudops role is required
• Experience with Service Delivery and Continuous Improvement in a service provider environment
• Experience in cloud infrastructure – Amazon AWS and familiarity with Azure, GCP will be desirable
• Experience with optimisation, reliability, patching and security
• Administration of Linux /Windows Server
• A positive can-do attitude and professional approach to working with customers and with internal teams
• Up-to-date certifications
• Excellent communication skills
• Demonstrated collaboration skills and a successful track record in building strong relationships with business and technology stakeholders
• Ability to work closely with team members and our customers and support other teams to identify technology enhancement and efficiency opportunities
• Availability outside of hours to assist with resourcing/critical incidents
• Deal with day-to-day operations and associated matters
• Investigate, identify and resolve issues in a live production environment
• Improve the reliability and security of solutions and deliver exceptional customer experiences
• Enable greater process efficiencies and improvements, and capability enhancements
• Review user accounts access quarterly

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Why join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together. Our benefits include paid parental leave, well-being initiatives, discounted health insurance, various discounts, and recognition for high performance. We support career development through capability fingerprint, training programs, and AI-driven learning. We offer meaningful work and opportunities for growth across all levels of your career.

Work rights and background checks: To be eligible, applicants must have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.