Full Time Customer Service

7 days ago

Rockhampton, Queensland, Australia Telstra Full time

Employment Type: Permanent

Closing Date: 4 Oct :59pm

Overview

Job Title: Full Time Customer Service & Sales Consultant – Rockhampton. As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Responsibilities

  • Represent Telstra in-store and deliver high-quality customer service to all customers.

  • Identify customer needs and provide tailored product and service recommendations to transform their telecommunications experience.

  • Maintain product knowledge and stay up-to-date with the latest technology, devices, and services.

  • Contribute to a target-driven sales environment, collaborating with team members to achieve sales KPIs.

  • Participate in continuous training to enhance skills and support career growth within Telstra.

What you'll do

As a Telstra Retail Consultant, you'll be continually trained on the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service will help you support and provide solutions for our customers.

About you

  • You can easily build connections with a variety of new and existing customers.

  • You can develop customised solutions for customers quickly.

  • You drive to reach (and exceed) sales targets and KPIs.

  • You are hungry to learn and grow within the role and beyond.

  • You have experience in a customer-facing role.

  • You enjoy working in a fast-paced retail environment while maintaining excellent customer service.

Benefits

  • Team performance-related commission, with your first 2 months guaranteed while you're getting up and running.

  • 30% off Telstra services.

  • Continuous training from management to enhance skills and support growth.

  • Telstra SIM card included.

  • Exclusive discounts and offers across 240 brands and partners.

  • 16 weeks paid parental leave for primary and secondary carers.

Apply now

After you've submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along.

For more information about life at Telstra, see Telstra careers pages and opportunities.

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity strengthens our team and work. We have zero tolerance for harassment of any kind and prioritise creating a workplace where everyone is safe and can thrive.

We work flexibly at Telstra. Tell us what flexible arrangements mean to you, and you can share your pronouns and any reasonable adjustments needed to participate equitably during the recruitment process.


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