Account Manager

Vertice is a fast-growing SaaS and cloud spend management company founded in 2022. We aim to provide a fair, transparent approach to technology spend, with a global footprint across London, New York, Brno, Sydney, Johannesburg and Singapore. We have processed over $10 billion in spend for hundreds of customers in more than 30 countries. We are backed by notable investors and have demonstrated strong growth, including a 13x revenue increase over two years. This role is part of our expanding team focused on delivering value to customers post-sale.

As a Vertice Account Manager, you will drive customer retention and commercial growth by owning renewal strategies and nurturing high-value relationships. You will be the primary commercial contact for customers post-sale, ensuring continued satisfaction with our services while strategically managing renewals and identifying upsell opportunities. Your success will directly impact our recurring revenue and long-term customer partnerships.

• Own the renewal cycle end-to-end, ensuring timely and successful contract renewals that align with customer needs and business goals
• Act as the commercial lead and trusted advisor for customers, building strong relationships that drive engagement and retention
• Develop a deep understanding of customer objectives and leverage that insight to position Vertice's value in renewal conversations
• Conduct strategic account reviews and ROI-based discussions to reinforce the commercial and operational value Vertice delivers
• Identify and pursue opportunities for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposals
• Forecast and report on renewal pipelines, risks, and retention metrics to drive accountability and performance
• Collaborate with Product, Customer Success, and Procurement teams to ensure customer feedback informs future improvements and offers
• Champion the customer voice internally with a clear focus on commercial outcomes and account growth

• Experience in a customer-facing, revenue-responsible role (e.g., Account Manager, Customer Success Manager, or similar)
• Proven ability to manage and close renewals with a track record of achieving retention targets
• Strong commercial acumen and confidence negotiating with senior stakeholders
• Data-driven mindset with the ability to tell a compelling ROI story
• Excellent communication and relationship-building skills across all levels of an organization
• Ability to balance customer advocacy with company objectives in a fast-paced, growth-oriented environment

• Experience Account Managing SaaS and/or services to Finance or Procurement leaders, understanding their business objectives within global teams
• Experience managing full renewal cycles with multiple C-level stakeholders
• Experience presenting value-driven quarterly and annual executive business reviews, and engaging internal executive sponsors
• Proven track record of meeting and exceeding quarterly quota and net revenue retention goals
• Clear, confident, and compelling communication skills in writing and speaking with customers
• Strong listening skills and ability to uncover customer pain points, feedback, and objectives
• Independent problem-solving with the ability to manage customer risk and escalate when needed
• Passionate about delivering great customer service and achieving strong results as part of a high-energy team
• Resourceful, proactive, and able to build playbooks when none exist
• Please note: this is a 3 day a week in-office role

• Be part of a fast-growing, innovative startup transforming how businesses buy and sell SaaS
• Work with a passionate team that values contribution and expertise
• Enjoy a flexible, casual environment that fosters creativity and collaboration
• Participate in equity options and performance-based incentives

Vertice is an equal opportunities employer; you must be legally able to work in Australia. Any data you provide will be stored and used in accordance with Vertice's privacy policy. We prefer direct candidate conversations and do not engage agencies. If you're unsure this role is for you, feel free to send your CV to careers@vertice.one for consideration in our broader business opportunities.