Product Complaint Returns Coordinator

1 week ago

Northern Beaches, Australia Device Technologies Full time

Join to apply for the Product Complaint Returns Coordinator role at Device Technologies

Since 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for quality, dedicated service, and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff across Australia, New Zealand, and Asia.

Our culture is built on empowering our people to achieve their goals, focusing on productivity, continuous improvement, career development, and leadership nurturing to foster a superior workforce.

The opportunity…

Join the Product Quality team as a Product Complaints Returns Coordinator. You will coordinate the product complaints and recall returns process to ensure timely and accurate responses to product quality issues. If you are detail-oriented and thrive in a team setting, we want to hear from you

Responsibilities include:
  1. Facilitating receipt of returned product in accordance with agreed timelines;
  2. Reconciling returned stock;
  3. Coordinating destruction of vendor return of reconciled stock; and
  4. Providing administrative assistance within the RAQA Department.

This is a 12-month fixed-term contract position based at our Belrose office, with a hybrid work setup and occasional on-site visits to our Marsden Park office.

About you...

At Device Technologies, we succeed through our commitment to five key values:

  • Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands.
  • Seeking Collaboration - Embracing diverse perspectives, skills, and resources to drive innovation and solve complex problems.
  • Taking Ownership - Embracing accountability and initiative to foster trust and collaboration.
  • Practising Good Business - Embodying integrity, responsibility, and sustainability through ethical conduct and transparency.
  • Championing the Customer - Placing customers at the heart of decision-making to improve patient outcomes.

The ideal candidate aligns with these values.

Experience required:
  • Background in complaints handling;
  • Excellent communication skills and stakeholder rapport building;
  • Ability to manage multiple cases with solid time management;
  • High attention to detail;
  • Proactive approach and inquisitive nature;
  • Effective cross-functional collaboration and influencing skills;
  • Experience using SAP and SharePoint;
  • Knowledge of relevant regulations and guidelines;
  • Experience in Customer Service and/or Logistics; and
  • Knowledge of medical terminology.
What we offer:
  • An intellectual challenge;
  • Opportunities to grow and learn;
  • A sense of community;
  • Flexible work options;
  • Competitive salary, REC days, Volunteer leave, and Birthday leave.
Interested?

Click the 'apply' button to be redirected to our application portal.

We value diversity and are committed to providing an inclusive environment for all applicants.

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