Technical Support Representative

3 weeks ago

Sydney, New South Wales, Australia Idexx Laboratories Full time

At IDEXX, we believe in growing from within — and this opportunity is a great example. This role has become available due to an internal promotion, reflecting our commitment to recognising talent and supporting career development. As we continue to expand across ANZ, we're excited to welcome a new team member who shares our passion for delivering exceptional service and making a meaningful impact.

As a Technical Support Representative, you'll be the first point of contact for our valued veterinary customers, providing expert support for our in-clinic diagnostic solutions, including the IDEXX VetLab suite and rapid assay devices. You'll troubleshoot technical issues, respond to product inquiries, and collaborate with internal teams to deliver an outstanding customer experience.

What You'll Do:
  • Provide technical support to veterinary clinics using IDEXX diagnostic products.

  • Troubleshoot and resolve product issues with professionalism and care.

  • Respond to customer queries with clarity and empathy.

  • Liaise with cross-functional teams to ensure timely and effective solutions.

  • Participate in a rotating roster that includes occasional Saturdays and after-hours support.

What We're Looking For:

  • A passion for delivering outstanding customer experiences.

  • Previous experience in a customer contact or support environment.

  • A strong aptitude for learning and communicating technical information.

  • Self-motivation and the ability to thrive in a collaborative team setting.

  • Excellent problem-solving, time management, and prioritisation skills.

  • Familiarity with veterinary clinic operations or technical equipment support is a plus (comprehensive training provided).

Why IDEXX?

We value the work our Technical Support team does — it's a critical part of how we deliver on our purpose. Whether you're looking to grow your career or deepen your expertise in a role that truly matters, IDEXX offers the support, flexibility, and recognition to help you thrive.

  • Flexibility: Work on-site, hybrid, or fully remote

  • Supportive Culture: Be part of a team that values growth, collaboration, and innovation

  • Impact: Help veterinary professionals deliver better care through cutting-edge diagnostics

What We Offer

When you join IDEXX, you'll find yourself in a dynamic environment where you're encouraged to be yourself, innovate, and grow. We offer:

  • A supportive and collaborative team culture

  • Global career development opportunities

  • Flexible working arrangements

  • Bring your pet to work days

  • Competitive annual bonus scheme and compensation review

  • Reward and Recognition Program

  • Enhanced bereavement leave for family and pets

  • Free wellness programs and health reimbursements

  • Discounts on pet products and diagnostic testing

  • Tenure recognition with bonus payments and extra leave

  • Paid volunteer days and charity support through our One IDEXX program

Why IDEXX

We're proud of the work we do because it matters. As a global leader in diagnostics and innovation, we help keep pets healthy, ensure safe water, and support sustainable farming. With customers in over 175 countries and a team of 10,000+ people, we're united by a shared purpose and a culture that values learning, respect, and impact.

Let's pursue what matters — together.

IDEXX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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