Customer Service Specialist

3 weeks ago

NewcastleMaitland, Australia Bendigo Advertiser Full time
Overview

Join to apply for the Customer Service Specialist role at Bendigo Advertiser

We are looking for a team player who can manage competing priorities and deliver exceptional customer service.

Responsibilities
  • Develop and maintain strong relationships with customers, becoming the first point of contact for inquiries and providing exceptional service via email and over the phone.
  • Communicate and collaborate with internal stakeholders including sales, warehouse, and despatch teams to manage inventory levels, transportation, and distribution across Australia, with a focus on rural areas.
  • Handle credit approvals, disputes, and reconciliation in alignment with company policies.
  • Serve as the primary point of contact for rural distributors, providing exceptional support and fostering long-term relationships.
  • Provide accurate quotes and address general customer queries, converting them into sales opportunities where possible.
  • Oversee the end-to-end process of order fulfilment, ensuring orders are processed accurately, timely, and in line with customer expectations.
  • Quickly address customer complaints by utilising our quality management system, working closely with internal teams to ensure timely resolution and closure of issues.
  • Continuously look for new ways to improve the customer experience and the total value proposition.
  • Work closely with sales team members on the road, providing them with the information and resources needed to succeed.
About the role

We are looking for a candidate who can manage competing priorities and deliver exceptional customer service while supporting a market-leading rural industry.

Qualifications
  • Previous experience in sales administration, customer service or logistics.
  • Ability to build relationships with existing customers and resolve issues effectively and efficiently.
  • Detail-oriented and committed, prioritizing accuracy and efficiency.
  • Experience in wholesale, logistics, and distribution of physical goods is advantageous.
  • Strong knowledge of agricultural and rural products is highly regarded.
  • Excellent communication, negotiation and interpersonal skills.
  • Experience using Salesforce or other CRMs is highly regarded.
  • Experience in a SAP ERP is desirable.
Key Benefits
  • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for eligible employees after 12 months of service. Company contributions to superannuation during unpaid leave may apply.
  • Access to long service leave after 5 years of service (LSL) for eligible employees.
  • Employee Benefits Program: discounts for employees and their network on a wide range of brands.
  • Recruitment referral awards: $1500 for referring a candidate who is hired.
  • Corporate health insurance discounts for employees.
About Us

Waratah Fencing is an iconic brand servicing a wide range of customers across rural Australia. We manufacture premium fencing products and provide complete fencing systems. Since 1884 we have built a reputation through innovative products and a long-standing culture of investing in people, systems and relationships.

With the largest and most experienced ANZ sales support team and distribution network, this is your opportunity to grow alongside an experienced team supporting the nation's farming enterprises. We are a diverse, inclusive workplace that welcomes candidates from all backgrounds.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.


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