Head Housekeeper

The Head Housekeeper will be responsible for overseeing the daily operations of the housekeeping department, managing staff, and ensuring that all areas of the facility meet the company's standards for cleanliness and hygiene. This role requires strong leadership, organizational skills, and a commitment to excellence in service. You will be working with our prestigious partnership hotels in Melbourne, VIC.

You'll lead a dedicated team, ensuring every guest enjoys a comfortable and pristine environment. If you're looking for a rewarding opportunity where your leadership skills are valued, this is the perfect role for you.

• Supervise and manage the housekeeping staff, including scheduling, training, performance evaluations, and providing hands-on support as needed.
• Oversee daily housekeeping operations to ensure tasks are completed efficiently and to high standards.
• Conduct regular inspections of rooms, public areas, and back-of-house areas for cleanliness and maintenance compliance.
• Address and resolve guest complaints or issues related to housekeeping promptly and professionally.
• Manage inventory levels of cleaning supplies, linens, and equipment; ensure timely ordering and replenishment.
• Monitor and control departmental expenses, including supply usage and equipment maintenance.
• Develop and implement training programs for new and existing staff to ensure procedures and standards are understood and followed.
• Provide ongoing coaching and support to staff to enhance skills and performance.
• Ensure all housekeeping practices comply with health and safety regulations and company policies; conduct regular safety audits.
• Collaborate with other departments (e.g., front desk, maintenance) to ensure seamless operations and guest satisfaction.
• Maintain accurate records of housekeeping activities, including room status, maintenance requests, and staff performance; prepare reports on departmental performance and guest feedback.

With over a decade of expertise in housekeeping and commercial cleaning, Ozone Services Group serves hundreds of clients across Australia. We specialize in hotel housekeeping and commercial cleaning, delivering high standards and transparent communication. Our focus on the accommodation sector reflects our dedication to quality and guest experience.

We provide outsourced housekeeping services that align with a hotel's brand, standards, and image, helping you create an inviting environment that leaves a lasting impression on guests.

As someone with previous experience in the hospitality industry, you will possess a passion for delivering excellent service.

• Education in hospitality management or related field preferred.
• 3–5 years of experience in a housekeeping or facilities management role, with at least 1–2 years in a supervisory capacity.
• Strong knowledge of cleaning techniques, equipment, and safety standards.
• Proven leadership and team management skills, with the ability to motivate and guide staff effectively.
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Strong communication and interpersonal skills, with a focus on customer service.
• Ability to handle sensitive information and maintain confidentiality.

Please upload your resume and complete the requested work history and education information on the application page. You are encouraged to detail any certificates or licences under the education section. We are an Equal Opportunity Employer and welcome applicants from Aboriginal and Torres Strait Islander Australians with relevant skills and experience. We appreciate all applications but may only contact successful candidates for an interview.

This is a great opportunity to work for a distinguished brand and advance your career.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Consumer Services

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