Operations Associate

4 weeks ago

Sydney, New South Wales, Australia Lime Full time

Operations Associate role at Lime

Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Lime continues to set the pace for shared micromobility globally.

The person hired for this role must be within one hour from the Sydney Lime Warehouse.

What You'll Do

  • Hire, train, and provide coaching to all levels of Mechanics and/or Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
  • Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Sydney
  • Define new processes and best practices to drive operational excellence within the warehouse
  • Partner cross-functionally on operations projects that identify expansion opportunities within your region(s)
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
  • Provide complaint management and customer incidents investigation support
  • Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About You

  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
  • Experience leading teams or groups preferred
  • Demonstrated expertise with the Sydney region and ability to anticipate operational needs and/or challenges within this area
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
  • Fluent verbal and written English language skills
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
  • Excellent communication and stakeholder management skills

Compensation

Compensation Range: A$74K - A$90K

Equal Opportunity

Lime is an Equal Opportunity Employer. We are dedicated to hiring and developing a globally diverse team and welcome applicants from different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.


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