Customer Support Officer

3 days ago

Brisbane, Queensland, Australia Buscojobs Full time

What will I be doing?

Whenever our customers need to talk to us, you'll be the person they speak to. You'll be the first point of contact for clients in your region, handling requests, queries, and tasks of various sizes.

This will involve :

  • Proactively managing the 'customer at risk' process related to the branch customer portfolio, ensuring timely resolutions and retention through service amendments, re-negotiations with clients, and internal stakeholders.
  • Ensuring profit margins align with regional and budget expectations during re-negotiations.
  • Recording and maintaining data on potential customer at risk of branch churn, identifying and reporting emerging trends.
  • Managing the region's priority list, making recommendations as needed.
  • Promoting our services and supporting the retentions team during upselling campaigns.
  • Managing regional age debt, handling stop list accounts, and liaising with affected customers.
  • Coordinating with functional departments impacting customer relations and retention.
  • Identifying customers at risk and upselling opportunities within the regional portfolio.

You will oversee the three-month handover of accounts from FSE to the retentions team. Additionally, you should stay updated on current costs and prices for collection services to better support the team and strengthen customer relationships through regular contact, newsletters, and territory management.

Who we are

Join us and become part of a forward-thinking company that values growth, respect, team spirit, customer focus, and environmental commitment—values that are more than words. As a member of our dedicated team, you'll contribute to building a sustainable future.

At Suez, we invest in our people, offering continuous learning and development opportunities to help you reach your potential. Our inclusive culture ensures everyone's voice is heard and valued, fostering innovation and collaboration.

We provide competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and career advancement opportunities. By joining Suez, you'll play a vital role in making a positive impact on the world.

If you're ready to take on this challenge and be part of a team committed to making a difference, apply to Suez today. Together, we can build a sustainable future.

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