Program and Project Governance Support Officer

3 weeks ago

Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time
Program and Project Governance Support Officer

Join to apply for the Program and Project Governance Support Officer role at Department of Customer Services, Open Data and Small and Family Business

Program and Project Governance Support Officer

Join to apply for the Program and Project Governance Support Officer role at Department of Customer Services, Open Data and Small and Family Business

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Department of Customer Services, Open Data and Small and Family Business provided pay range

This range is provided by Department of Customer Services, Open Data and Small and Family Business. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$89,514.00/yr - A$98,158.00/yr

The Digital Customer (Smart Service Queensland [SSQ]) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As the Program & Project Governance Support Officer, you will:

  • Assist with the development of project governance solutions, processes and templates for the organisation.
  • Assist with the coordination of centralised internal and external monitoring and reporting of project and program activities across Digital Customer (SSQ) ensuring that reports are accurate and timely.
  • Assist with the identification, analysis and monitoring of program and project risks and issues.
  • Assist with quality assurance of projects (including gate reviews) and project documentation, to ensure compliance with organisational and departmental standards.
  • Assist with the administration and maintenance of the PMO's web resources, including Project HQ.
  • Provide support for the SSQ Project and Program Management Board (including scheduling of meetings, preparation and circulation of agendas, drafting minutes etc).
  • Assist with standups, the PMs' Yarning Space and other relevant forums, including managing associated Planner boards.
  • Foster relationships through collaborative forums, feedback mechanisms and management of expectations.

Please note: This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesGovernment Administration

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