Customer Support Officer
2 weeks ago
We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries.
Oh, and we are proudly Aussie-owned and operatedOwned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005 and was one of the first online retailers.
Over the past 18 years, we have grown to have a strong player base who chose our convenient and trustworthy platform to play both popular commercial lotteries, such as Powerball and Oz Lotto and charity lotteries, which was (and still is) a point of difference for our brand.
What will you be doing?You will work as part of the Customer Support team, providing our customers with a positive experience while using the Ozlotteries.com website and mobile app.
Permanent Full-time: based in the office, working 5 days between Monday to Saturday per a roster system (One Saturday per fortnight).
The hours vary between 7:30 am-7:30 pm (7.6 hours per day).
As part of your role, you will: Provide excellent customer service via various methods - including email, chat, phone and creating help centre articles.
This also includes administrative functions of our systems, such as updating customer information, Process and reconcile BPay and Direct Debit deposits to customer accounts, in line with internal fraud control measures.
Test and assist with the reporting of technical issues to the internal Jumbo Product Team, including passing on feedback and ideas in the interest of continuous improvement.
Assist with Marketing functions, including posting on social media and creating blog posts.
Keep up to date with changes in procedures, gameplay and products offered to customers via our websites and apps and be able to confidently relay this information to our customers.
Have a strong attention to detail and be able to tailor your response to our customers in a way they understand, while ensuring a focus on resolving issues - previous experience dealing with conflict resolution and problem-solving would be beneficial.
What are we looking for?Proven customer service experience, Strong communicator, both verbal and written, Confident in dealing with a wide variety of customers, Computer skills Salary:$60,000 - $63,000 + Super Initial shortlisted candidates will receive a link to complete some short online assessments.
Why join the Jumbo team?Find Your Freedom At Jumbo At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to: An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being, Focus on talent management, including career and skills development An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI, Focus on internal promotion, lateral transfers, and secondments, both locally and internationally.
We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.
#J-18808-Ljbffr
-
Customer Support Officer
3 weeks ago
Brisbane, Queensland, Australia Randstad Australia Full timeJoin to apply for the Customer Support Officer role at Randstad Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Officer role at Randstad AustraliaGet AI-powered advice on this job and more exclusive features.Join a leading superannuation fund in the heart of the Brisbane CBD for an exciting 3-month contract with the...
-
Customer Support Officer
3 weeks ago
Brisbane, Queensland, Australia Randstad Australia Full timeJoin to apply for the Customer Support Officer role at Randstad Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Officer role at Randstad AustraliaGet AI-powered advice on this job and more exclusive features.Join a leading superannuation fund in the heart of the Brisbane CBD for an exciting 3-month contract with the...
-
Customer Support Officer x2
19 hours ago
Brisbane, Queensland, Australia Jumbo Interactive Limited Full timeJoin to apply for the Customer Support Officer x2 role at Jumbo Interactive Limited1 day ago Be among the first 25 applicantsJoin to apply for the Customer Support Officer x2 role at Jumbo Interactive LimitedJumbo Interactive Limited provided pay rangeThis range is provided by Jumbo Interactive Limited. Your actual pay will be based on your skills and...
-
Strategic Project Officer
1 day ago
Brisbane, Queensland, Australia beBeeproject officer Full timeJob Title: Strategic Project Officer">Provides strategic and operational advice to the Director of Capital Accommodation and Explosive Reserves.Coordinates RSHQ emergency response and business continuity plans, state planning, contract and lease management, accommodation services, strategic and operational projects, economic forecasting, and financial...
-
Program and Project Governance Support Officer
3 weeks ago
Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full timeProgram and Project Governance Support OfficerJoin to apply for the Program and Project Governance Support Officer role at Department of Customer Services, Open Data and Small and Family BusinessProgram and Project Governance Support OfficerJoin to apply for the Program and Project Governance Support Officer role at Department of Customer Services, Open Data...
-
Program and Project Governance Support Officer
3 weeks ago
Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full timeProgram and Project Governance Support OfficerJoin to apply for the Program and Project Governance Support Officer role at Department of Customer Services, Open Data and Small and Family BusinessProgram and Project Governance Support OfficerJoin to apply for the Program and Project Governance Support Officer role at Department of Customer Services, Open Data...
-
Customer Support Officer
1 day ago
Brisbane, Queensland, Australia Buscojobs Full timeWhat will I be doing?Whenever our customers need to talk to us, you'll be the person they speak to. You'll be the first point of contact for clients in your region, handling requests, queries, and tasks of various sizes.This will involve :Proactively managing the 'customer at risk' process related to the branch customer portfolio, ensuring timely resolutions...
-
Operational Support Officer, Customer Care
2 weeks ago
Brisbane, Queensland, Australia ANZ Full timeAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About the RoleAs the Operational Support Officer...
-
Operational Support Officer, Customer Care
2 weeks ago
Brisbane, Queensland, Australia ANZ Full timeAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About the RoleAs the Operational Support Officer...
-
Senior Officer, It Customer Support
2 weeks ago
Brisbane, Queensland, Australia Buscojobs Full timeInformation Technology Services (ITS)Full-time, permanent position Base salary will be in the range $91,658 - $98,330 + 17% Superannuation (HEW Level 6)Based at our St Lucia location About This Opportunity As a Senior Officer, IT Customer Support, you will play a pivotal role in enhancing the ITS Service Desk by providing advanced technical troubleshooting,...
