Import Customer Service
3 weeks ago
This is a great opportunity for a logistics leader, and strategic thinker to use their Customer Service skills and take the next step in their career SEAWAY have an invaluable opportunity in our Import Sea & Air team for a Customer Service Operator. Based at our Sydney Office, this position is a great opportunity to join a company who value career growth and development. This role will give you the autonomy to perform a wide range of tasks within the requirements of import customer service and allow you to further diversify your skills. So if you're looking for a new challenge please read on…
The Role- Act as primary day-to-day point of contact for your designated portfolio of tier 1 accounts
- Manage and maintain strong relationships with all clients and effectively use available resources to identify new opportunities
- Ensure orders are managed efficiently and in line with procedures
- Work closely with Key Client Managers to ensure all client requirements are met and participate in commercial decisions
- Check rates, and process bookings & required documentation in a timely manner
- Prepare quotations and ensure all relevant information is updated in CargoWise and other required systems
- Invoicing and general administration & reporting
- Ensure data integrity is maintained within systems
- Lead by example and provide consistent, professional customer service in all interactions with stakeholders
To be successful in this role, you will possess the following:
- Freight Forwarding Experience (at least 3-4 years)
- Experience in both PO & allocation management
- Intermediate knowledge of CargoWise One (essential)
- Collaborative team player
- Professional, confident communication
- Strong organisational skills and demonstrated ability to multitask and manage time effectively
- Innovative thinker who embraces change
- Ability to self-motivate as required
This is a full-time position with standard office hours of 8:30am – 5:00pm Monday to Friday.
About UsSEAWAY is proudly Australian-owned, we specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing and all forms of cargo. In addition, we are the Australian agents for first class principals Höegh Autoliners, Marfret & TS Lines.
SEAWAY is a progressive business with a friendly, energetic team and culture across our offices in Australia, New Zealand & China. We are focused on providing pathways for success for our 500+ team members through active management and we pride ourselves on being a welcoming, supportive and professional organisation.
Joining the SEAWAY team will provide you:
- Hybrid work environment
- Collaborative and welcoming team environment
- Exclusive discounts at 400+ retailers including Health Insurance and Grocery stores
- Free onsite parking
- Complimentary fresh fruit delivered each week
- Internal Opportunities within the SEAWAY Group
All applications must include a resume and cover letter and can be sent to jobs@seaway.com.au.
Applicants that we select to interview will be contacted within 2 weeks of receiving an application. Applicants that do not hear from us within this timeframe can assume their application has been unsuccessful.
As part of the recruitment process, the successful candidate will be required to complete a National Police Check.
Only Australian/NZ citizens and permanent residents will be considered for this position.
No Agencies please.
#J-18808-Ljbffr
-
Import Customer Service
3 weeks ago
Melbourne, Victoria, Australia Seaway Holdings Pty Full timeOverviewThis is a great opportunity for a logistics leader, and strategic thinker to use their Customer Service skills and take the next step in their career SEAWAY have an invaluable opportunity in our Import Sea & Air team for a Customer Service Operator. Based at our Sydney Office, this position is a great opportunity to join a company who value career...
-
Imports Operations Co-ordinator
3 days ago
Melbourne, Victoria, Australia International Delivery Service Full time $60,000 - $90,000 per yearAbout the role As the Imports Operations Co-ordinator at International Delivery Service, you will play a crucial role in coordinating the movement of freight and cargo for our customers. This full-time position is integral to ensuring the efficient and timely delivery of goods to our customers across Australia and internationally.What you'll be doingLiaise...
-
Import Seafreight Operator
2 days ago
Melbourne, Victoria, Australia Pace Appointments VIC Full time $60,000 - $80,000 per yearWould you like the opportunity to work for a reputable brand with a hands-on management team who support their staff with an 'all hands on deck' approach? If you are looking for a long term, stable position with a very well-established employer, this one is for youOur client is looking for an experienced Import Operator to join their team in ultra-modern...
-
Storeperson - Import
2 days ago
Melbourne, Victoria, Australia The MAS Agency Full time $60,000 - $80,000 per yearThe Role Reporting to the Commercial Manager, this role is responsible for preparing and processing import orders, managing the associated paperwork, and liaising with freight forwarders and customers on shipments and Proof of Delivery (PODs). You'll also oversee stock movements in and out of the warehouse while ensuring accuracy and excellent service. This...
-
Import Operations Manager
3 days ago
Melbourne, Victoria, Australia Pace Appointments VIC Full time $90,000 - $120,000 per yearExcellent career opportunity for a client focused, motivated individual with solid international forwarding experience (Ideally with Consolidation experience) and the ability to lead and mentor a ever-growing team to their full potential.Our client is a very well established, international freight forwarder and Consolidator. An opportunity has arisen for a...
-
Import Operations Coordinator
2 days ago
Melbourne, Victoria, Australia Seabridge Logistics Group Pty Ltd Full time $60,000 - $90,000 per yearAbout the roleWe're looking for a motivated and detail-oriented individual to join our Melbourne team. This fast-paced role sees you working with a key customers and providing end to end import operations services alongside our fantastic national team.Why you'll love this roleEnd to End Responsibility – utilising your complete skillset to deliver...
-
Customer Service
4 weeks ago
Melbourne, Victoria, Australia TekMed Australia Full timeCustomer Service - Accounts Administration Melbourne - Northern SuburbsJoin to apply for the Customer Service - Accounts Administration Melbourne - Northern Suburbs role at TekMed AustraliaTekMed is the exclusive AUS/NZ agent for premium medical brands such as Bionic-Germany, Transonic-USA, Infomed-Switzerland, Kugel-Germany. TekMed is an ISO9001 accredited...
-
Customer Service
4 weeks ago
Melbourne, Victoria, Australia TekMed Australia Full timeCustomer Service - Accounts Administration Melbourne - Northern SuburbsJoin to apply for the Customer Service - Accounts Administration Melbourne - Northern Suburbs role at TekMed AustraliaTekMed is the exclusive AUS/NZ agent for premium medical brands such as Bionic-Germany, Transonic-USA, Infomed-Switzerland, Kugel-Germany. TekMed is an ISO9001 accredited...
-
Customer Service
2 days ago
Melbourne, Victoria, Australia Private Advertiser Full time $40,000 - $60,000 per yearLeading supplier of cleaning and sanitising products to the Food and Beverage manufacturing industry.Working with a talented Customer Service team in the office, you will interact with customers on a daily basis. Duties will include:Customer Service:Taking customer orders via telephone and emailOrder entry within the company ERP package.Liaising with the...
-
Executive - Customer Service
2 weeks ago
Melbourne, Victoria, Australia Wefreight Full timePosted on: 18 March 2025Department: Customer ServiceLocation: MelbourneExperience required: 0 - 5 yearsJob Title: Coordinator – Freight OperationsJob Purpose:To manage and execute end-to-end freight forwarding operations, ensuring seamless shipment execution and timely resolution of customer inquiries. This role is responsible for processing and...
