Customer Service Officer

2 weeks ago

City of Greater Geelong, Australia AMA Group Full time

At Bellarine Smash Repairs, Moolap we pride ourselves on providing quality small to medium repairs for our customers. Our team of 23 work with the latest technology and tooling. We have a spacious workshop with separate work areas for our Panel and Paint divisions. Steady stream of work and monthly team bbqs

With our team, you will be supported and valued for the long term.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Bellarine Smash, Moolap

Role responsibilities
  • Ensuring the environment is always customer friendly
  • Greeting customers on arrival
  • Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
  • Contacting customers to ensure that they are satisfied with the AMA experience
  • Telephone and email correspondence
  • Supporting management with inventory (parts, paint, consumables etc)
  • Liaise with insurance providers regarding claims/repairs
Qualifications
  • Proven experience within a Customer Service position
  • Highly professional and personable with strong relationship building skills
  • Strong systems experience and competent computer abilities
  • Excellent verbal and written communication skills
  • Ability to meet strict deadlines
  • Able to work effectively and collaboratively with the team
Benefits
  • Reward & recognition
  • Career development and training
  • Referral bonus for recommending a friend to work with us
  • Discounts on parts and tools
  • Uniforms
  • 24/7 professional counselling for Team members and their immediate families

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.

We champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - Apply or call us today on


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