Information Technology Support Engineer

3 weeks ago

City of Latrobe, Australia Searchability® Full time

Level 2 Support Engineer

On-site 5 days per week / Newborough / Azure, M365, VMware, Cisco

  • Located in Newborough, Victoria
  • On-site, 5 days a week,
  • Up to $85k+ Super
  • Minimum 3 years of experience in a helpdesk role
  • Experience troubleshooting using a remote desktop, supporting a range of clients
  • Call me on or email your CV to

WHO ARE WE?

We are committed to leading in Managed Services and growing with the opportunities that new technologies bring. We specialise in providing a client focused service whilst maintaining a high-quality deliverables such as minimal downtimes and efficient support to all clients. We are a highly recommended MSP primarily based in regional Victoria with an expanding client base, therefore due to growth, we a searching for a Level 2 Support Engineer with knowledge across M365, Cisco and Virtualisation practices.

WHAT WILL YOU BE DOING?

As a Level 2 Support Engineer you will handle escalated issues from Level 1, providing more in-depth troubleshooting across Microsoft 365, Active Directory, networking, and endpoint management. you will set up and support user devices, manage system access, resolve complex tickets, and ensure smooth day-to-day IT operations, escalating only the most advanced problems to senior engineers.

WE NEED YOU TO HAVE…..

  • Experience within a Managed Service Provider (MSP)
  • Previous experience troubleshooting Cisco Networks across LAN/WAN as well as VoIP
  • At least 3 years' experience with M365 and Azure
  • understanding and demonstrated knowledge of root cause analysis within a helpdesk role
  • Strong communication skills
  • Driver's License and a readily accessible vehicle

IT'S NICE TO HAVE…..

  • Azure and Microsoft Certifications
  • Understanding of the Citrix environment
  • Experience with 3CX will be beneficial

IT'S NICE TO HAVE…..

  • Microsoft Certifications

TO BE CONSIDERED…..

Please apply by emailing me directly to For further information please call me on I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Also feel free to connect with me on LinkedIn. Just Search: Megan Wells.

KEY SKILLS:

Azure, M365, VMWARE, Cisco

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