Information Technology Support Engineer

4 days ago

City Of Latrobe, Australia Searchability® Full time
Level 2 Support Engineer On-site 5 days per week / Newborough / Azure, M365, VMware, Cisco Located in Newborough, Victoria On-site, 5 days a week, Up to $85k+ Super Minimum 3 years of experience in a helpdesk role Experience troubleshooting using a remote desktop, supporting a range of clients Call me on 0480 509 259 or email your CV to Megan.wells@searchability.com.au WHO ARE WE?We are committed to leading in Managed Services and growing with the opportunities that new technologies bring.
We specialise in providing a client focused service whilst maintaining a high-quality deliverables such as minimal downtimes and efficient support to all clients.
We are a highly recommended MSP primarily based in regional Victoria with an expanding client base, therefore due to growth, we a searching for a Level 2 Support Engineer with knowledge across M365, Cisco and Virtualisation practices.
WHAT WILL YOU BE DOING?As a Level 2 Support Engineer you will handle escalated issues from Level 1, providing more in-depth troubleshooting across Microsoft 365, Active Directory, networking, and endpoint management.
you will set up and support user devices, manage system access, resolve complex tickets, and ensure smooth day-to-day IT operations, escalating only the most advanced problems to senior engineers.
WE NEED YOU TO HAVE…..
Experience within a Managed Service Provider (MSP)Previous experience troubleshooting Cisco Networks across LAN/WAN as well as Vo IPAt least 3 years' experience with M365 and Azureunderstanding and demonstrated knowledge of root cause analysis within a helpdesk role Strong communication skills Driver's License and a readily accessible vehicle IT'S NICE TO HAVE…..
Azure and Microsoft Certifications Understanding of the Citrix environment Experience with 3 CX will be beneficial IT'S NICE TO HAVE…..
Microsoft Certifications TO BE CONSIDERED…..
Please apply by emailing me directly to megan.wells@searchability.com.au.
For further information please call me on 0480 509 259.
I can make myself available outside of normal working hours to suit from 7am until 10pm.
If unavailable, please leave a message and either myself or one of my colleagues will respond.
By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Also feel free to connect with me on Linked In.
Just Search: Megan Wells.
KEY SKILLS: Azure, M365, VMWARE, Cisco
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