Loyalty Campaign Specialist

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.

THE ICONIC is on the hunt for a dynamic Loyalty Campaign Specialist to join our team and lead the charge in crafting unforgettable customer experiences

The ICONIC has embarked on an exciting journey to enhance customer loyalty, and the role of Loyalty Campaign Coordinator is pivotal in bringing this vision to life. This position will be instrumental in assisting with designing and executing innovative loyalty campaigns that engage and retain our valued customers, focusing on precise customer segmentation and personalized communication strategies to boost customer engagement and retention.

• Deliver initiatives to drive customer loyalty that are in line with key loyalty objectives
• Build customer communications and journeys
• Campaign Execution: Support the development and launch of loyalty campaigns, ensuring they align with brand goals and customer interests.
• Data Collection and Segmentation: Gather and organize customer data to assist in segmenting audiences for targeted loyalty offers.
• Performance Monitoring: Track and report on the performance of loyalty campaigns, providing basic insights to the team for optimization.
• Team Collaboration: Work closely with other teams to support integrated campaign efforts and learn from cross-functional collaboration.
• Report Preparation: Assist in preparing reports on campaign outcomes and contribute to team discussions with findings.
• Compliance Support: Ensure campaigns comply with relevant regulations and company policies, with guidance from senior staff.

• A passion for all things retail (it's what we do)
• 3-4 years experience in a similar role in CRM/Loyalty or managing data driven communications
• Willing participant in a strong and supportive team environment
• Experience with CRM platforms preferred
• Strong attention to detail and ability to manage multiple tasks.
• Basic understanding of digital marketing and e-commerce strategies.
• Excellent communication and problem-solving skills.
• Eagerness to learn and adapt in a fast-paced environment.
• Legal right to work in Australia

At THE ICONIC, we believe in doing things a little differently. Whether it's the way we work, our unstoppable growth mindset, or our dedication to sustainability—every ICONITE brings their own unique flair, and we have an absolute blast along the way People are our greatest asset, and our ICONITE experience is all about empowering you to be your best self—while having a ton of fun doing it

Here's a taste of what life at THE ICONIC looks like:

• Flex Your Way– Hybrid working options so you can slay your day wherever works best for you
• Learning Collective– From learning days to hackathons, we're all about leveling up our skills together
• Parents at THE ICONIC– Parental leave and an extra day off for your Child's first day at school, because those moments matter.
• Birthday Bliss– Celebrate YOU with a paid day off and an ICONIC voucher to spoil yourself
• Style Game Strong– Our Iconic staff discounts and exclusive sample sales will keep your wardrobe on point at all times
• Wellness– Access to discounted gym memberships and wellbeing programs because a healthy you is a happy you
• People First– We've got you (and your family) with our Employee Assistance Program.
• Do Good, Feel Good– Give back through volunteer days with our Charity Partner, Thread Together, and make a difference in society and the environment.
• Refer a Friend, Reap the Rewards– Score big with our referral program when your recommended friends join the ICONITE crew

We are committed to making it easy for everyone to apply. If you require accessibility support or any adjustments during the recruitment process, please send an email to talent.attraction@theiconic.com.au