Usher

Sydney Lyric, Capitol Theatre and Foundry Theatre, Sydney

Hours of work

Varied, predominantly evenings and weekends

We have exciting opportunities for people with customer service experience to become a member of our theatre team. Successful applicants will be impeccably presented, articulate, have a genuine passion for the theatre and a first-class customer focus. In this role, your energy, attitude, and attention to detail is a critical part of making our theatres great venues. Your ideas, work ethic, workplace pride, team spirit and commitment to safety are respected hallmarks of your role. Our theatres are welcoming and safe places for people from diverse backgrounds.

Working closely with a small, dedicated group, we are looking for all-rounders who love customer service, learning new skills and working in a fast paced and exciting environment. Applicants should be articulate, have a love for customer service and a genuine interest in the theatre. Beyond that, we will teach you everything you need to know

Your role will include elements such as assisting patrons enter, exit and move around the venue in a safe way, ticket interpretation and seating of patrons and always being a friendly face to ensure our patrons have an exceptional theatre experience. You will be required to undertake cleaning duties before, during and after performances and assisting with medical and emergency situations as required.

The ideal candidate will have an absolute client focus, cheerful disposition, great communication skills, a very high standard of personal grooming & appearance and willingness to comply with a grooming policy. You must feel comfortable to speak with crowds and perform crowd control duties and the ability to work in a dark theatre environment, in auditoriums with stairs typical of a large lyric-style theatre.

This is a casual position, and the hours are generally between 5:00pm – 11:00pm Tuesday – Sunday, with day shifts on Wednesday, Saturday and Sunday. We are looking for people that can work at least four shifts a week to ensure that we have a small and dedicated team.

All applicants must hold or obtain an NSW RSA qualification.

When you join Foundation Theatres, you join a small and dedicated team of people who are passionate about what we do. We will train and support you through whatever stage of your career you are in. We provide a safe and nurturing environment with on-the-job training for those looking for their first job and future leadership opportunities for those with experience.We provide short shifts with manageable workloads and flexible hours that work wonderfully around university and other career schedules. Rates are as per the Live Performance Award, with generous Sunday rates applicable.

Foundation Theatres is an Australian family-owned theatre owner and operator. Our current venues are two of Sydney's premier large commercial theatres, the Capitol Theatre and Sydney Lyric, as well as our new intimate theatre, Foundry Theatre. Our Vision is to provide exceptional, inspiring experiences for theatre makers and theatre goers. Our Mission is to operate thriving, internationally renowned, first-class theatres and to build a robust Australian theatre industry for generations to come.

Foundation Theatres is renowned for its innovative approach, determination, focus on excellence and passion for the theatre industry. With an absolute focus on customer experience, we recognise that the customer interaction does not start merely when patrons take a seat in the auditorium. Customers expect that they receive a complete end to end entertainment experience, and the Foundation Theatres team, across multiple functional areas, work diligently to ensure these expectations are exceeded.

Does this sound like you? If you have the personality and customer focus required for this role, we would like to hear from you. Apply now .